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Find a Location

Auto-Owners Insurance Group has 115 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Auto-Owners Insurance Group

      6101 Anacapri Blvd Lansing, MI 48917-3968

      BBB Accredited Business
    • Auto-Owners Insurance Group

      570 Seminole Rd Ste 101 Muskegon, MI 49444-3749

      BBB Accredited Business
    • Auto-Owners Insurance Group

      2401 East Paris Ave SE Grand Rapids, MI 49546-6132

      BBB Accredited Business
    • Auto-Owners Insurance Group

      3687 Old 27 S Unit 5 Gaylord, MI 49735-7720

      BBB Accredited Business
    • Auto-Owners Insurance Group

      4085 Sweeney Dr. Mount Pleasant, MI 48858-6631

      BBB Accredited Business

    Business ProfileforAuto-Owners Insurance Group

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.46/5stars

    Average of 101 Customer Reviews

    Customer Complaints

    207 complaints closed in last 3 years

    88 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/2016

    Years in Business: 107

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto-Owners Insurance Group states they offer insurance services

    Products & Services

    This company offers life, auto, home and business insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    Auto-Owners Insurance Group has 115 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Auto-Owners Insurance Group

        6101 Anacapri Blvd Lansing, MI 48917-3968

        BBB Accredited Business
      • Auto-Owners Insurance Group

        570 Seminole Rd Ste 101 Muskegon, MI 49444-3749

        BBB Accredited Business
      • Auto-Owners Insurance Group

        2401 East Paris Ave SE Grand Rapids, MI 49546-6132

        BBB Accredited Business
      • Auto-Owners Insurance Group

        3687 Old 27 S Unit 5 Gaylord, MI 49735-7720

        BBB Accredited Business
      • Auto-Owners Insurance Group

        4085 Sweeney Dr. Mount Pleasant, MI 48858-6631

        BBB Accredited Business
      Headquarters
      6101 Anacapri Blvd, Lansing, MI 48917-3968
      BBB File Opened:
      8/30/1999
      Years in Business:
      107
      Business Started:
      7/1/1916
      Business Incorporated:
      7/1/1916
      Accredited Since:
      5/20/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Auto-Owners Insurance Company
      • Auto-Owners Life Insurance Company
      • Owners Insurance Company
      • Home-Owners Insurance Company
      • Property-Owners Insurance Company
      • Southern-Owners Insurance Company
      Business Management
      • Mr. Mark Keith, Complaint Contact
      Contact Information

      Principal

      • Mr. Mark Keith, Complaint Contact

      Customer Contact

      • Mr. Mark Keith, Complaint Contact
      • Mr. Dan Witalec, Administrator
      • Ms. Tina Brumley, Vice President
      Additional Contact Information

      Fax Numbers

      • (517) 323-8796
        Primary Fax

      Phone Numbers

      Customer Complaints

      207 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Life Billing Account Number ********** I have three life ********************** policies with the company I have been paying my policies on a monthly basis for years. I have been sent a letter that I am being forced to either 1. Change the billing mode to quarterly billing which is over $500.00 due at one time. 2. Set up Electronic Funds Transfer. Neither of these options I would like to choose and upon calling them they stated these are the only options. I do not have the funds to pay $500.00 for quarterly billing and DO NOT WANT LOANS taken on my polices that I will have to pay interest on. I have had Electronic Funds Transfers and money has been taken out of my account on the wrong dates and amounts and will do not want this option. I do not need monthly bills sent to my home, the amount is the same currently for all three policies. I will continue to pay the monthly amount that I have been paying for over 15 years to this company, which all of a sudden has become a burden. They all want my money, but they also now want my money only in the fashion they want to accept my money. This is financial discrimination I am on budget and pay my bills according to how I get paid, which varies every month.
      Read More

      Customer Reviews

      101 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael S

      1 star

      04/16/2024

      Auto-Owners home insurance field agent "Benjamin r" (Lancing, Michigan) tries his best to deceive home-insured clients by paying much less than the replacement value. (How does one repair or replace siding when the insurance company doesn't pay enough for either?) If they send Ben, ask for a different field agent or switch insurance companies.

      Auto-Owners Insurance Group Response

      04/19/2024

      We appreciate the feedback from Mr. ***8. It is common in the insurance industry for replacement cost policies to require work to be completed in order to claim the replacement cost. Initially a payment is made based on the actual cash value of repairs, as outlined in the policy. The balance is paid when the work is completed, and the final invoice is provided. In addition to the policy, documentation was sent to Mr. **** with the initial payment on March 13, explaining the actual cash value and how to claim the balance of the replacement cost. Our branch manager also had a detailed discussion with Mr. ****, however, if questions remain we are happy to answer them.

      Local BBB

      BBB in Western Michigan

      BBB Reports On

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