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Find a Location

Foundation Specialist has 1 locations, listed below.

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    Business ProfileforFoundation Specialist

    Foundation Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/7/2016

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Foundation Specialist is a locally owned and operated foundation repair, crawl space repair and encapsulation, and basement repair and waterproofing company.

     

    Foundation Specialist states they offer foundation contractors 

    Products & Services

    This company offers foundation and crawl space repairs, sealants, replacements, waterproofing and sealing, exterior and interior, crawl space encapsulation and vapor barriers for floor liners.

    Business Details

    Location of This Business
    1518 Steele Ave SW, Grand Rapids, MI 49507-1523
    BBB File Opened:
    6/18/2014
    Years in Business:
    19
    Business Started:
    6/1/2004
    Business Incorporated:
    10/9/2013
    Accredited Since:
    8/7/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Foundation Specialist, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Su:
    8:00 AM - 8:00 PM
    Business Management
    • Mr. Bryan A. Foster, President
    Contact Information

    Principal

    • Mr. Bryan A. Foster, President

    Customer Contact

    • Mr. Bryan A. Foster, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a house 2 years ago that had work done by Foundation Specialist LLC on the foundation walls to stabilize them in 2017, with a 25 year warranty.In the last few weeks, two cracks have appeared in the basement, one on each corner of the 2 walls that were repaired. All but one of the steel beams they installed were loose. Foundation Specialist came out and put some shims in between the existing I-beams and told me they could add another I-beam and steel adjustment brackets. They provided me with a proposal for that work. On page 1 of the proposal it states that there is a 25 year warranty. On page 3 under warranty limitations it reads: (6th line down) Contractor disclaims all warranties in connection with this proposal. I emailed the contractor who **** up the proposal two times with questions about the warranty and the specs and he did not respond. I called the owner of the company, and followed up with an e-mail 3 days later and he also did not respond. I have had 2 contractors I have had 2 other foundation repair companies come in to look at the work and give me proposals. Both companies stated that (1) ********* are not spaced properly, and (2) ********* and supports do not cover the entire wall, so it will not evenly support the wall. They also stated that the way ********* were supported only by wood was not going to hold the wall. The original work was not done correctly. They are not standing by their warranty, and it appears that they are now disclaiming any warranty in new work that they do. They are refusing to respond to me. I have provided more documentation in attachments. I am requesting a refund of the original amount charged by Foundation specialist LLC. I question the legality of stating there is a warranty and then disclaiming the warranty in subsequent pages.
    Read More

    Customer Reviews

    32 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah S

    5 stars

    04/18/2024

    Spencer and his crew are beyond amazing!!! I had multiple contractors give multiple bids but Spencer was the first to not only listen to me but also gave me several options. The level of communication has been so refreshing and it absolutely put my mind at ease. Make your life easier and call them first, you’ll save yourself time and headaches!

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