Customer ReviewsforLake Michigan Credit Union - All Locations

n 2-28-24 @ 8:40 am I had a very loud and sharp talking person over the phone from the lost preventions department. I had discovered I was two months late with my credit card payment, I did not receive any notification from LMCU for two whole months. I called in a panic like any responsible consumer would, and paid my past due balance in full. I was also looking to have the late fee reversed and to find out what could be done to keep LMCU from reporting this to the credit bureau, I work very hard to get/keep my good credit status. one Lady at card services was very nice and reversed the late charges which I appreciate very much. next I was transferred to the lost prevention department who handle reporting credit card late fees, the Lady I got was very loud and a very sharp talking person over the phone did not seem to have any compassion for the consumer (ME). I asked her if she could do anything to help me to not get a 60-90 late report on my credit file, given to fact that I receive no late warnings from LMCU for two months, her reply was no. and seem very rude. this is why it's hard for some people to get ahead because of a low credit score. I take responsibility for overlooking my payments. I have been and continue to be a good standing customer of LMCU up to now i have been very happy with the services I have received and would like to continue work with LMCU. I'm sure there was something she could have done to help me. she did not offer any advice. SHM. It's just not sitting well with me so I have no other options, this is why I'm filing a complaint and hopefully I can get the 60–90-day reporting removed from my file.

Terrible credit union policy, member service, loan service and credit service.They will freeze/restrict checking & operational funds & not give rewards for very bad reasons which root in their own technical banking issues. Could not technically complete a minimum payment with the online & app tools so they froze ALL funds, which would cover the whole credit card. Taking my money out and ending all relationship with this organization as soon as possible.

Mortgage dept is extremely rude. If you bank with LMCU and have a mortgage through them, don’t be late on a mortgage because they just lock your accounts. I asked them how this “punishment” affects clients that may be late on their mortgage and don’t bank with them? They couldn’t answer, so in fact banking with them and having a mortgage through them allows them to punish you more. When the mortgage dept locked my account all my funds were locked and I asked how I was supposed to feed my son and I was told “that isn’t my problem to figure that out.” I have banked with them for over 25 years. They will stand behind you as long as you don’t go through a financial hardship in your life, if you do, you’re on your own! It I could afford to have my mortgage removed from them I would in a second! Absolutely heartless responses from people.

Worst customer service Ive ever experienced, stay away from this place!

This bank is a total joke. I filed a dispute 4 days ago after trying to hold a pending payment that I didnt approve. Payment ended up going through on my business account which put my account into the negative. I spoke to the third party whom told me they approved the dispute I filed and it was left up to the bank for reversal. When I called to speak with the fraud ***** the employee ****** told me that she couldnt help me because it was a Saturday and technically not a business day, even though they are open till 1pm and they are closed Monday as well for the holiday. So now my business cannot run properly due to poor employees and a business that cannot refund a payment that somehow came out of my account so easily but now is so hard to get reversed.

Construction loan process was a nightmare. The credit union requested the same documents multiple times and we kept getting passed around to different people. Then, in March 2022 we received our new tax assessment from the township. Knowing we would have a shortage on our escrow account if it wasn't adjusted, I reached out to LMCU. I was told by Sharon in the escrow department to send her the new assessment so they could do an analysis and I was very clear that I wanted to prevent a shortage. Emailed it on March 2, 2022. Fast forward to May 2023 and we now have a $1,600 shortage on our escrow account. Incompetent is too generous of a word for this company.

Worst mortgage experience I’ve ever had. We also were stuck with them for our vehicle loan, and that was also a nightmare. They find ways to charge you wherever they can, without proper communication or notification. More like a high fee bank than a credit union.

Would never recommend LMCU. We decided to build a home in Florida and originally went with our own amazing loan officer for construction loan but our builder, **** **** in Naples declined to work with our loan officer after over 20 days of process of waiting for his papers to be sent to the bank. Our original loan officer works so smooth, never once had issues but we had to go with LMCU per builders request . Well nightmare began . They constantly needed stuff that was already sent to them, they had to reverify income like every week, always needed something else.. it was a stressful nightmare. They never called or emailed with status, it was always us trying to call and email. We even had to complain to manager few times because no one would ever get back to us. Finally after over 60 days in process we emailed that we are canceling application unless they close within a week. So finally first time in 60 days they kept communicating up and speeded up the process. But at the end of it all they told us to pay up extra $90,000 to close. They appraised our potential home way too low, where homes like our are worth double the price . Stay away from LMCU especially for mortgage and construction loans. Trust us, you’ll be less stressed going with different bank and will need to put out less money. Do not recommend LMCU at all, at all!

They claim that the credit union and their mortgage company are separate, however if you are on your mortgage they will diable your banking credentials and you cannot access your account via debit card or online banking. If you call customer service, they will not help you. They transfer you to the mortgage area, who then only will discuss your mortgage with you and not your bank accounts.

The products and services are elite in todays market. The retail staff is always willing to go above and beyond to ensure all needs are met. I love Lmcu.