This Business Is Not BBB Accredited

Unified Assistance Group

Unified Assistance Group

Unified Assistance Group

250 Monroe Ave NW Ste 450
Grand Rapids, MI 49503-2293
BBB File Opened: 09/20/2012
Contact Information
  • Ms. Elizabeth Allen, Analyst
  • Ms. Jessica Hernandez
  • Mr. Ray Lawson
Business Category
  • California -- Advance Fee Residential Loan Modification/Mortgage Loan Forbearance Services
  • Loan Modification
  • Legal Document Assistance

Additional Information
  • The address listed on the company's website is 250 Monroe Ave NW, Suite 450, Grand Rapids, MI. The BBB contacted the building management company for that address and was informed that Suite 450 does not exists and that United Assistance Group is not...
  • The address listed on the company's website is 250 Monroe Ave NW, Suite 450, Grand Rapids, MI. The BBB contacted the building management company for that address and was informed that Suite 450 does not exists and that United Assistance Group is not a tenant at 250 Monroe Ave N.W., Grand Rapids, MI. Materials being used by the company as of November 2, 2012 list the address as 250 Monroe Avenue, NW, Suite 400, Grand Rapids, MI 49503. This address is actually that of a different company by the name of Regus Office Solutions, who rents office space and virtual offices to other companies. The BBB contacted Regus Office Solutions and was informed that Unified Assistance Group is not now and has never been a tenant in Suite 400. BBB has attempted to call the company to obtain the correct address; however, when calling, a recording answers instructing the caller to hold for the next available consultant and after several minutes, the phone disconnects. The true location of Unified Assistance Group is unknown.
  • BBB mail sent to the company's listed address of 250 Monroe Ave, N.W., Suite 400, Grand Rapids, MI 49503, has been returned by the United States Post Office as undeliverable.
  • During review of the company's website, the BBB noted that on the "Why Us" page, it makes reference to a company by the name of Fidelity Support Services. BBB researched the company name Fidelity Support Services and found that their website is identical to that of United Assistance Group including identical pictures. The only difference is the address and phone number listed. The address listed for Fidelity Support Services is 11350 Random Hills Road, Suite 800, Fairfax, VA 22030. The phone number provided for Fidelity Support Services is 877-606-6050. When calling this company's phone number, it is answered by a recording of the same voice as Unified Assistance Group and, just as the message for Unified Assistance Group, it instructs the caller to hold for the next available operator several times and then disconnects.

Products & Services
According to information on the company's website, the company provides loan modification assistance, but it does not indicate the specific services provided by the company, or the fees involved. Based on information provided by a consumer, the company charges an up-front fee of $2500 (BBB is unsure if this is a flat fee or a percentage of the amount of the loan). In return, the company is to perform an initial file set, inform consumer of information needed by specific lender, prepare all documentation provided by consumer onto lender specific paperwork and assemble the submission package in lender specific stacking order, review all information for completion and submit materials electronically to lender. This does not, however, mean that the lender will approve a loan modification.

Out of Business

Out of Business

According to information in the BBB files, it appears that the company is no longer in business. Directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
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Unified Assistance Group

This Business Is Not BBB Accredited

Unified Assistance Group

Out of Business

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