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      Country
          Country

          Find a Location

          Story Industries has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Story Industries

              141 W Wexford Ave Buckley, MI 49620-8600

              BBB Accredited Business
            • Story Industries

              3735 Old US Highway 27 S Gaylord, MI 49735-9545

              BBB Accredited Business

            Business ProfileforStory Industries

            Basement Waterproofing
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Theodore Allen also owns Story Roofing Company, Inc. and there is a separate report available on that company.
            See all additional business information

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 6/19/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Story Industries (Story Basement Technologies & Story Restoration Services) offers insulation, basement waterproofing, encapsulations, foundation repair, mold remediation, and moisture control.

            Products & Services

            This company states they offer: basement waterproofing, mold and odor issues, foundation cracks/ repairs, and crawlspace encapsulation.

            Business Details

            This is a multi-location business.

            Find a Location

            Story Industries has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Story Industries

                141 W Wexford Ave Buckley, MI 49620-8600

                BBB Accredited Business
              • Story Industries

                3735 Old US Highway 27 S Gaylord, MI 49735-9545

                BBB Accredited Business
              BBB File Opened:
              6/2/2017
              Years in Business:
              7
              Business Started:
              7/1/2016
              Business Incorporated:
              1/11/2006
              Accredited Since:
              6/19/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Story Basement Technologies
              • ABSR, Inc.
              • Story Industries, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Contact Information

              Principal

              • Mr. Ted Allen, President/Owner

              Customer Contact

              • Mrs. Emily Lewis, Assistant General Manager
              • Mr. Ted Allen, President/Owner

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Johnny D

              1 star

              06/06/2022

              Didnt do job as promised!!They promised to put in venting before spraying directly on inside of roof boards, saying that mold could arise if spraying directly on roof boards since the area was already insulated. The guys they sent out to do the job tried to put a couple vents up and then gave up and sprayed directly on roof boards! No mold yet, but damage may be done!! Then the company still wanted full payment and wouldnt refund my money!! (I would give zero rating!!)

              Story Industries Response

              06/07/2022

              Please see the attached letter that was both emailed and sent to the customer's physical address. We have attempted multiple times to make this right, with no communication back from the customer.

              2/7/22

              Dear ,
              Per your approval, Story Basement Technologies installed 1" of HVLP Foam Insulation and Proper Vents on November 10th, 2021, *********. This project was bid for $3,850.00, and you sent us a deposit of $1,925.00 on July 28th, 2021.

              Upon completion of the project, it was made known that you were unhappy with the way the project turned out and refused to pay the remaining balance owed of $1,925.00. Upon multiple attempts to reach you and make things right, we have not been given the permission to access your home to address any potential problems.

              As your remaining balance is nearing 90 days past due, we are reaching out once more to give you the opportunity to allow us to address the issues that you have. We always stand by our work, and will do what we need to, to have our customers satisfied with the work we do.

              We ask that you allow us the chance to make this right. Please contact our office at (231) 269-3233, and we will be happy to send someone out to address the issues.


              Sincerely,
              Story Basement Technologies

              Local BBB

              BBB in Western Michigan

              BBB Reports On

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