Customer ReviewsforHighpoint Community Bank

I have never had a bank with such incredibly poor policies, poor management, and literally cost me over $1,300 because of their negligence and not doing what they are supposed to do. They were nice enough at first, but they made it very plain they did not like having a senior for a customer. I waited for over a total of six (6) months for them to send me checks and I still have not received them to date. The first time they said it would take about three (3) weeks. I kept checking my mail and after four (4) or (5) weeks when they didn't arrive I went to the bank and told ****, I think she's the manager. She said they would send them expedited and I would receive them in three (3) or (4) days. I waited about ten (10) days and did not receive them. While I was waiting for the checks that never arrived, I had no way to pay some bills without making a trip to ******* and having a money order made out. Then I had to mail the money orders to the right place. This was very time consuming. Because the mail is slow on top of it all, I started getting late charges -- big ones. I am on social security and I cannot afford this. My account was suddenly being scammed. I went to the bank and talked to ***. She made out a new debit card. I then had to contact everyone on auto pay and give them the debit card number. I talked to **** and she said they would reorder the checks and have them sent to the bank, about three (3) or four (4) days to arrive and I could pick them up there. AGAIN, no checks. Several weeks passed. They changed my account number and debit card. I was getting more late charges and scams. They made it so I couldn't even look at my account online. I told ****, I HAVE TO BE ABLE TO SEE MY ACCOUNT. Then the fourth lie came yet again. **** said I could get $ orders from the bank. My daughter tried to help. We were on a conference call with ****. In a rude voice, she said they didn't have time to help me. I'm changing banks this week.