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Find a Location

Courtesy Chrysler Dodge Jeep RAM has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCourtesy Chrysler Dodge Jeep RAM

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/26/1988

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Chrysler, Dodge, Jeep and Ram Dealer

    New Vehicle Sales

    Preowned Vehicle Sales

    Service and Parts

    Founded in 1966

    Business Details

    Location of This Business
    440 28th St SE, Grand Rapids, MI 49548-1202
    BBB File Opened:
    1/1/1983
    Years in Business:
    58
    Business Started:
    5/6/1966
    Date of New Ownership:
    5/6/1966
    Business Incorporated:
    8/23/1977
    Accredited Since:
    5/26/1988
    Type of Entity:
    Corporation
    Alternate Business Name
    • Courtesy Dodge, Inc.
    • Courtesy Chrysler Jeep Dodge
    • Courtesy Motors, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    10:00 AM - 4:00 PM
    Su:
    Closed
    Contact Information

    Principal

    • Mrs. Laura Lamer, President

    Customer Contact

    • Mrs. Laura Lamer, President
    • Mr. Tom Kuzner, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/28/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    This incident happend at Twins Chrysler Dodge Ram ****************************************** *****. Phone ************. *************************** called to inquire about one of their vehicles and was told that it was still available by ******** one of the employees at the dealership. I told ****************** would be traveling from a different city with a friend to purchase the vehicle. I compensated my friend $50 for the ride. I also told ******** to email me all the information on the available vehicle so I can have it insured before I purchased it. I was able to get the inquired vehicle insured and informed ******** that I was on my way. ******** said no worries she will let the salesperson know.An hour into our drive I receive a text stating the vehicle had been SOLD! ******** informed me that I should still come because they have another vehicle just like the one I wanted.I explained to them that I already insured the vehicle we had been discussing. I expressed to her this was bad business practices along with bad communication. I felt this was a Bait and Switch. They assured me that they had plenty of comparable vehicles. I really do apologize. Rest assured that we do have dozens of comparable vehicles that you can choose from. This Dealership lured me with the false hopes of purchasing a vehicle they no longer had. I wasted the whole day communicating, driving, and spending money on transportation for a vehicle that was no longer available since the first phone call to the Dealership. ******** could have taken simple steps to make sure that vehicle was actually there. Instead she dropped the ball and I the customer had to pay the cost.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    SCOTT P

    1 star

    01/14/2024

    Bought new ******************************************************************************************************************************** sign for car jacked up the price on the warranty when signing snuck it in, then went out to car to drive home scratches on the inside and the dash was damaged from them. Paid for ceramic coating and inside and found out it wasn't even real ceramic coating, gives me title to wrong vehicle then takes forever to get the right title. Then scratches was supposed to be addressed and I was there all day and scratches was still there when went out to vehicle with salesman when gave me the keys back and acted like he didn't even care said the people only maje 12 dollars a hour that detail the cars. Manager talks to me like I work for him and was very very rude, and won't let me have a meeting with the ** and the Owner because he don't want them to hear me complain about him and all the problems that happened to me.It all comes down to this, BUYING A BRAND NEW CAR SUPPOSED TO BE A GREAT EXPERIENCE AND TO BE TREATED WITH RESPECT AND NOT A NIGHTMARE.This company is horrible, don't buy anything from them look at others also who have horrible experiences. Things happen and it's how it's handled in a professional manner not like a school kid but like adults, the managers name is **** and he makes it so you can't contact the owner or Gm to complain about him or his staff which I will someday talk to the owner even if I have to take to court over, which I'm currently working on because of all the scratches, damage to front bumper, scratches dash top and other problems I have documented. They also changed my rating I gave them so others wouldn't see at there ************ ME THESE GUYS ARE CROOKED DO NOT BUY FROM THEM!!

    Local BBB

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