BBB Accredited Business Profile



(800) 732-3412


26 years in business
5300 Patterson Ave SE
Grand Rapids, MI 49530-1000
Additional Phone Numbers
  • (616) 285-2480
Additional Website Addresses
BBB File Opened: 11/07/1996
Business Started: 09/01/1991
Business Incorporated: 02/28/1992 in MI
Type of Entity
Business Management
  • Tina Pelland, President
Contact Information
  • Ms. Christina Bialas, Vice President of Sales & Compliance
  • Ms. Karynn A. Sikkema, Vice President of Finance
Business Category
  • Administrative Services
  • Insurance Claims Processing
  • Health Savings Administrators

Products & Services
This company is a third party administrator for dental, vision, medical, life and short term disability insurance as well as flex spending, retiree benefits, claims and wellness programs.
Alternate Business Names
  • Professional Benefits Services, Inc.
Number of Employees: 
BBB accredited business



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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




Customer Review Rating:

This business has no complaints filed

Composite Score: