Business ProfileforC & C Window & Door Company, Inc.

I purchased my home 5 years ago, and since that time have had issues twice with my windows. The first time was approximately 2- years after purchase. I contacted C&C windows (they installed the windows) who said it wasn't covered under warranty and charged me $150 for the repair, it was the inner metal frame off track that needed repair. For an additional fee they said they would check the rest of the windows. I declined. I asked if this was a common occurrence, this sort of repair. I was asked how often I open the windows since I moved in. I told them I had opened them twice. Fast forward to today and its the sash of the window I believe has separated from the window pane. I have a gap between the window pane and the wall. I spoke with ***** at C&C Windows who told me that as of 1/22 they no longer provide any service/repairs. I told her that it was a burglary risk, water risk. She told me that unless there was condensation they would not provide repair. I told her that if I sprayed it with a hose there would be condensation. She said that that doesn't count. She said if there was rain or a hurricane there would not be condensation. I was confused how she would even know this. I am shocked that they won't even take my money for the repair. I've lived in homes for multiple years at a time and have NEVER had any window issues. I don't believe I should have to replace windows in a home 5 years old? Is their product so bad that they won't even repair it? I was informed the windows are MI windows. I emailed the manufacturer of this window, left a voicemail for construction manager of the home builder in my area and plan to email him as well. Please advise if this is normal? Or who I can turn to please to rectify this situation. I believe the installer is responsible unless of course they are going out of business? This is such poor customer service! thanks!***************************** ************