Business ProfileforAqua Pure Solutions

I purchased a water filter and softener system from AquaPure Solutions in August of 2022 at a cost of $7,000. The system was purchased to solve the common ******* problem of sulphur smell in the water. After the system was installed, we suddenly had no water pressure in the house. We were told by AquaPure that it was because our well pump was too small and would have to be replaced with a more powerful pump to get pressure restored in the home. The salesman stated this was because the water filter system requires a substantial amount t of pressure to operate, thus leaving little on the house side of the system. Based on their guidance we hired a plumber to replace the well pump. However, upon replacement, we still had no water pressure. We brought out a different plumber who believed the issue was not with the pump, but with the electric supplying power to the pump. This, we hired an electrician to look at the electrical system. It turns out there was nothing wrong with the electric. We brought a third plumber out who attempted to restore water pressure to the house but was unsuccessful. He recommended we hire a well specialist. We hired yet another company who came out and determined the root cause of the lack of water pressure in the home was the foot valve in the well itself. They stated that the AquaPure system had likely caused the foot valve to lose prime and required replacement. They also stated that the system we were sold by AquaPure was not appropriate for our home and our shallow well; but that installation of the AquaPure system caused the failure of the foot valve. We were ultimately able to get water pressure restored to our home; but only after the AquaPure system was removed and replaced, along with the foot valve it caused to fail. Ultimately, we are out another $14k, on top of the $7k to AquaPure. I spoke with the owner, ****, who made it clear he did not believe his equipment was at fault and as such, he would not offer a refund.