At-a-glance
Overview
Business Details
- Location of This Business
- 5911 Benjamin Center Dr, Tampa, FL 33634-5239
- BBB File Opened:
- 5/2/2005
- Years in Business:
- 23
- Business Started:
- 3/20/2001
- Business Started Locally:
- 8/26/2016
- Business Incorporated:
- 3/20/2001
- Accredited Since:
- 6/29/2018
- Type of Entity:
- Corporation
- Alternate Business Name
- Web River Group, Inc.
- Business Management
- Mr. Ryan Heath, President
- Mr. Griffin Heath, Vice President
- Mr. Robert Heath, Secretary
- Contact Information
Principal
- Mr. Ryan Heath, President
Customer Contact
- Mr. Ryan Heath, President
- Mr. Griffin Heath, Vice President
- Mr. Robert Heath, Secretary
- Mr. John Keene, General Manager
- Loretta Bell, Manager
- Additional Contact Information
Fax Numbers
- (813) 769-2467Primary Fax
- (813) 769-2467
Customer Complaints
19 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/18/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
10 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dimitri M
02/08/2024
4 Wheel Online Response
02/09/2024
However, the customer had an aftermarket lift kit installed which caused the part not to fit correctly. This was confirmed when the customer replaced the original order with Teraflex Part #1853930 - HD Forged Drag Link Flip Kit (4-6" Lift), which is designed for a Jeep Wrangler JK with a 4"-6" aftermarket lift kit installed.
Per Amazon Policy, all returns must be received in brand new, unused resalable condition, with all instructions, hardware, and accessories, in the original manufacturer's packaging. Buyers may receive a partial or no refund for items returned in used or materially different condition.
The customer was shipped a brand new, factory sealed Teraflex Part # 1853920 - HD Forged Drag Link Kit for a Jeep Wrangler JK, but returned a used product with a torn boot, missing hardware, and significant signs of installation / use. The product could not be resold and was disposed of.
Therefore, per Amazon's Return & Refund Policies, a restocking fee of 50% was deducted from the customer’s refund. Photos from the return inspection were uploaded to Amazon, along with an explanation of why the return was denied.
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