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          4 Wheel Online has 1 locations, listed below.

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            Business Profilefor4 Wheel Online

            Truck Parts
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.2/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/29/2018

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company sells aftermarket customized truck, jeep, and automotive parts.

            Business Details

            BBB File Opened:
            5/2/2005
            Years in Business:
            23
            Business Started:
            3/20/2001
            Business Started Locally:
            8/26/2016
            Business Incorporated:
            3/20/2001
            Accredited Since:
            6/29/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • Web River Group, Inc.
            Business Management
            • Mr. Ryan Heath, President
            • Mr. Griffin Heath, Vice President
            • Mr. Robert Heath, Secretary
            Contact Information

            Principal

            • Mr. Ryan Heath, President

            Customer Contact

            • Mr. Ryan Heath, President
            • Mr. Griffin Heath, Vice President
            • Mr. Robert Heath, Secretary
            • Mr. John Keene, General Manager
            • Loretta Bell, Manager
            Additional Contact Information

            Fax Numbers

            • (813) 769-2467
              Primary Fax

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Hello, I order a product from 4Wheel online and the product did not fit my vehicle they had the wrong description of the part and you could see it was touch up with silver paint when I received it. I notified them and returned it and they said it had marks on it from being installed and never gave me my refund. this part was the wrong part or they miss labeled it the mechanic said it will not compress to this suspension so this was never installed completely. This company must do this a lot I was online and many people had returns on the same type of part with the same issues. They have there parts back I just want my full refund. Thanks
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dimitri M

            02/08/2024

            Bought an item. It was supposed to be the right item for my specific truck. They sent me the wrong item for my truck. Returned it and bought the different part that fits my truck. And they charged me 50% of the price of the item as a restocking fee. Never again.

            4 Wheel Online Response

            02/09/2024

            The customer originally purchased a Teraflex Part # 1853920 - HD Forged Drag Link Kit for a Jeep Wrangler JK.  Amazon confirmed this item would fit the customer's vehicle based on the year, make, model, & trim package provided.  The Amazon fitment guide will only confirm fitment for stock vehicles with no aftermarket modifications.
            However, the customer had an aftermarket lift kit installed which caused the part not to fit correctly.  This was confirmed when the customer replaced the original order with Teraflex Part #1853930 - HD Forged Drag Link Flip Kit (4-6" Lift), which is designed for a Jeep Wrangler JK with a 4"-6" aftermarket lift kit installed.  
            Per Amazon Policy, all returns must be received in brand new, unused resalable condition, with all instructions, hardware, and accessories, in the original manufacturer's packaging. Buyers may receive a partial or no refund for items returned in used or materially different condition.
            The customer was shipped a brand new, factory sealed Teraflex Part # 1853920 - HD Forged Drag Link Kit for a Jeep Wrangler JK, but returned a used product with a torn boot, missing hardware, and significant signs of installation / use.  The product could not be resold and was disposed of.
            Therefore, per Amazon's Return & Refund Policies, a restocking fee of 50% was deducted from the customer’s refund.  Photos from the return inspection were uploaded to Amazon, along with an explanation of why the return was denied.
            Thank you.

            Local BBB

            BBB of West Florida

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