This Business Is Not BBB Accredited

Diamond Tours, Inc.

Diamond Tours, Inc.

(800) 336-5711

Diamond Tours, Inc.

16 years in business
13100 Westlinks Terrace
Unit 1
Fort Myers, FL 33913
Additional Phone Numbers
  • (239) 437-7117
BBB File Opened: 06/03/2002
Business Started: 12/19/2000
Business Incorporated: 12/19/2000 in FL
Type of Entity
Business Management
  • Mr. Bruce A. Bertel, President
  • Mr. Matthew D'Altrui, Executive Vice President
  • Mr. Thomas "Tom" Ferraro, CEO
Contact Information
  • Principal: Mr. Jeff Ferraro, President
  • Customer Service: Ms. Tammi Bailey, Customer Service Mgr
  • Mr. Mark Duffy
  • Ms. Corinne Lam, Business Development
  • Ms. Tammy Polk
Business Category
  • Tours - Operators & Promoters
  • Tours - Wholesale

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning the quality of services received. Specifically, customers filing BBB complaints have alleged issues with the quality of the hotels or bus services provided in the tour packages. In December 2016, BBB contacted the business regarding the complaints.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Diamond Tours, Inc. include:

  • 15 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Diamond Tours, Inc.


Diamond Tours, Inc.

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