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          Patio Pools, Inc. has 1 locations, listed below.

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            Business ProfileforPatio Pools, Inc.

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/7/1993

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            2/6/1987
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Incorporated:
            6/19/1979
            Accredited Since:
            1/7/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CPC013686 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Construction Industry Licensing Board

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CPC1458478 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Construction Industry Licensing Board

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CPC1458992 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CPC1458992 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Charles Foster, President
            • Ms. Gina Schrader, Vice President
            • Ms. Joyce Carol Foster, Secretary
            • Mr. Matt Messer Sr., Vice President
            • Mr. Matthew Messer II, Vice President
            Contact Information

            Principal

            • Mr. Charles Foster, President

            Customer Contact

            • Mr. Charles Foster, President
            • Ms. Gina Schrader, Vice President
            • Ms. Joyce Carol Foster, Secretary
            Additional Contact Information

            Fax Numbers

            • (813) 963-0611
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            We contracted with Patio Pools at the end of 2021 to remodel our existing pool and patio. The project started 1/28/22, when the coping went in we had some complaints and made Matt aware of these complaints. He asked that we wait until the coping was grouted because it would help fill in imperfections in the coping and that if we were still not happy then they could be fixed. At the completion of the job, no one came to perform a final inspection with us, no one called to ask us if we were satisfied. Aside from them starting to add water and eventually sending someone to test the pool water we wouldn't have known they were done with us in early March. Since then no communication until I reached out a week ago as we are now having issues with the screen enclosure installation. The coping tiles are not level on one of the steps and the opposite step coping piece had a cracked piece. Also there were approx. 30 edge pavers that came loose within the first 30 days. They came to fix the cracked piece and sent the paver company to resecure the edge pavers but refused to fix the other coping tiles that are out of level. Matt tried to say that the reason it was not level was because they went with the slope of the original pool deck. I took pictures to show him this was not the case and without even suggesting a solution he had his subcontracted paver company quickly slap some mortar in one of the gaps while they were here that same day fixing all of the edge pavers that came loose. He did not even bother to ask me if this would be acceptable. He has suggested that he had them make it look nice! Now he's saying that the paver guy had no "stucco mix" and he will send someone to "smooth out the end of the risers". I've asked him not to return to my property until he's offered an acceptable solution that I'm agreeable to. Considering there are plenty of coping pieces left there is no reason that this is not able to be corrected.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa O

            1 star

            01/04/2023

            I have another issue with the warranty service. Now the salt cell is not working and we reached out to Patio Pool. First, we cant get anyone from warranty to return our calls (you can only leave a message, email or report your issue on their website). So we have been communicating via email. After explaining the problem in great detail, they respond with the most ridiculous response, which indicates they really did not read our concern in detail or thats just their generic/robotic response. After several emails back and forth, we get a response that stated, We will contact Pentair but if its not a real problem you will pay for the technician visit. This company is warm and friendly in the beginning stages of building a pool but once they rob thousand of dollars from you, they dont answer calls, provide good warranty support or provide decent customer service.

            Local BBB

            BBB of West Florida

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