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Find a Location

Fountain Pools and Water Features has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fountain Pools and Water Features

      12410 Tamiami Trl Unit 105 Punta Gorda, FL 33955-2427

    • Fountain Pools and Water Features

      6243 Lake Osprey Dr Lakewood Ranch, FL 34240-8433

    Business ProfileforFountain Pools and Water Features

    Pool Contractors
    Multi Location Business

    Current Alerts For This Business

    Advertising Review:
    This company is using the Better Business Bureau Logo. This company is not a BBB Accredited business, and our policies prohibit the use of the BBB Logo without being BBB Accredited.

    At-a-glance

    Customer Reviews

    3.78/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company designs, builds, renovates, repairs, services, resurfaces, cleans, and maintains commercial and residential pools and spas.

    Business Details

    This is a multi-location business.

    Find a Location

    Fountain Pools and Water Features has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fountain Pools and Water Features

        12410 Tamiami Trl Unit 105 Punta Gorda, FL 33955-2427

      • Fountain Pools and Water Features

        6243 Lake Osprey Dr Lakewood Ranch, FL 34240-8433

      Location of This Business
      12410 Tamiami Trl Unit 105, Punta Gorda, FL 33955-2427
      BBB File Opened:
      8/27/2008
      Years in Business:
      26
      Business Started:
      6/20/1997
      Date of New Ownership:
      6/18/2019
      Business Incorporated:
      5/24/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CPC1458460 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Wheat Durko & Richter, Inc.
      Business Management
      • Mr. Steve Durko, President
      • Mr. Greg Durko, CFO
      • Sophia Mclean, Office Administrator
      Contact Information

      Principal

      • Mr. Steve Durko, President

      Customer Contact

      • Mr. Steve Durko, President
      • Ms. Vickie Ward, Sales Executive
      • Mr. Greg Durko, CFO
      • Mr. Gregory Beall, License Holder
      • Sophia Mclean, Office Administrator
      Additional Contact Information

      Fax Numbers

      • (941) 575-9606
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Would like a honest answer when asking about the job being completed lack of accurate answers signed contract on December 8th 2022 told could take a year hasnt happened then it was a year from dig date that will be February 26th **** we still do not have a cage they have no idea when either that year will be 5 weeks away they told us they fired old cage company in October she said new cage company will have us a cage by Christmas that didnt happen either phone call to company January 4 **** said give then two weeks today phone call January 16 **** the cage company hasnt even applied for new permit engineering was a hold up asked if we could speak to the owner said no we could not were supposed to get a phone call from his right hand ***** we are at **** end would like accurate information honest information their lack of communication is awful for paying customers They have a triple A supposedly we dont know how this could be we are so disappointed and dont know where to turn we hope the BBB can get us some honest answers and get this job completed for us we would like a completion date from fountain pools in hopes that everything will work once it is completed
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      josh d

      1 star

      10/27/2023

      completely disappointed . they build my pool on the setback of my property .. now there cutting my pool in half to fix it .. ***** ******** is the lead supervisor and he no nothing about building a pool. Their management department is a joke ..From what in researched , the owner of the company doesn't know how to build a pool and he fired all his good help.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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