Business ProfileforFibre-Tech, Inc.

In Feb 2013 I had Fibre Tech due a full resurfacing of my fiberglass pool. They boast a 25 year warranty of their "great" product. By 2020, it was already starting to break down. ***** came out to provide an estimate which was way too much and I decided not to continue. Now I'm going to be selling my house so I'm required to care for it because we are touching fiberglass when swimming in the pool. We argued over the price at the time (March timeframe) because I thought it was way too high for something that is covered under warranty. I asked several questions BEFORE I signed the contract, namely, how long will this take? I was told about a week which is what I remember from 2013 which was a FULL resurfacing. I agreed but was very unhappy and paid half at that time. I was told around July 10 for work to begin and didn't hear back. Two men showed up at my door, unannounced, 10 days prior to this. We talked about what they would be doing and I was told it would only take a few hours because they are only applying a new top coat. I sent them away and told them I wanted to speak with the office first for clarification and sent an email (because I have learned with them that I need to have all communication in writing) to find out why I am paying $3200 for a few hours of work. I should only be paying for labor since the materials are covered under warranty. After turning them away twice since I had not heard from anyone, I told them to start work because surely this company made a mistake about what they were charging me and they would do the right and ethical thing. Three men were there 2.5 hours. When I didn't pay them after completion, now I have ******* attention and finally received a phone call. After very much arguing, he said final offer would be $300 discount but if payment was not made if full by end of day the following day they would take me to court because I signed a contract. I paid to protect my credit rating. $2900 for 2.5 hours of work? Unacceptable!