Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pool Troopers has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pool Troopers

      5015 W Waters Ave STE A Tampa, FL 33634-1317

    • Pool Troopers

      3547 53rd Ave W STE 202 Bradenton, FL 34210-3489

    • Pool Troopers

      5077 Fruitville Rd STE 109-304 Sarasota, FL 34232-2272

    • Pool Troopers

      1217 Cape Coral Pkwy E STE 192 Cape Coral, FL 33904-9604

    • Pool Troopers

      16880 Gator Rd STE 202 Fort Myers, FL 33912-5914

    Business ProfileforPool Troopers

    Pool Maintenance
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.49/5stars

    Average of 81 Customer Reviews

    Customer Complaints

    63 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers swimming pool and spa remodeling, renovations, repair, service, and weekly maintenance.

    Business Details

    This is a multi-location business.

    Find a Location

    Pool Troopers has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pool Troopers

        5015 W Waters Ave STE A Tampa, FL 33634-1317

      • Pool Troopers

        3547 53rd Ave W STE 202 Bradenton, FL 34210-3489

      • Pool Troopers

        5077 Fruitville Rd STE 109-304 Sarasota, FL 34232-2272

      • Pool Troopers

        1217 Cape Coral Pkwy E STE 192 Cape Coral, FL 33904-9604

      • Pool Troopers

        16880 Gator Rd STE 202 Fort Myers, FL 33912-5914

      Headquarters
      5015 W Waters Ave STE A, Tampa, FL 33634-1317
      BBB File Opened:
      7/1/1980
      Years in Business:
      72
      Business Started:
      1/1/1952
      Business Incorporated:
      1/18/1966
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CPC056833 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of I-CPC056833 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Pinellas County Construction License Board

      7887 Bryan Dairy Road Suite 133

      Largo FL 33777

      (727) 582-3100

      https://www.pcclb.com

      BBB records show a license number of CPC056833 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Hillsborough County Construction License Board

      5701 E Hillsborough Ave Ste 1140

      Tampa FL 33610

      (813) 307-1787

      https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

      BBB records show a license number of CPC056833 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Manatee County Construction License Board

      (941) 749-3047

      http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

      BBB records show a license number of LI5773 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 8/31/2026.

      These agencies may include:

      Florida Department of Agriculture & Consumer Services

      2005 Apalachee Pkwy

      Tallahassee FL 32399

      (800) 435-7352

      https://www.fdacs.gov

      BBB records show a license number of EC13007223 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of CPC1458925 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Bay Area Pool Service
      • Bay Area Pools and Spas, LLC
      Business Management
      • Mr. Garold Crayton III, Managing Member
      • Ms. Hillary Rymer, Vice President of Marketing
      • Mr. Mark Patton, CEO
      • Mr. Adionicio Gonzalez, CFO
      Contact Information

      Customer Contact

      • Mr. Garold Crayton III, Managing Member
      • Mr. Christopher Neatherly, License Holder
      • Ms. Hillary Rymer, Vice President of Marketing
      • Mr. Mark Patton, CEO
      • Mr. Adionicio Gonzalez, CFO
      • Mr. Walter Pletcher, License Holder
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      63 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/20/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I received on 7/21/2023 a statement letter from them for 120.54$. I terminated the pool service before the begging of new month by calling them, but they still charged me. My account number with them is ***********: ************ Address of service: **************************************************. *******. *****
      Read More

      Customer Reviews

      81 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Craig S

      5 stars

      03/12/2024

      I am currently living in a complex that uses Pool Troopers to keep our pool clean. As someone who used to clean pools myself when I was younger, I have to say they do an amazing job. ******* seems to be our assigned technician. He is awesome!! The pool is spotless, he is super friendly, and as someone who likes to swim laps daily, I am confident that the pool is going to be in tip top shape. Highly recommended!

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.