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Business ProfileforRollsecure Shutters, Inc.
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 1762 Trade Center Way, Naples, FL 34109-1864
- BBB File Opened:
- 1/18/2000
- Years in Business:
- 29
- Business Started:
- 3/28/1995
- Business Incorporated:
- 3/28/1995
- Accredited Since:
- 8/14/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CGC1513358 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.
These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of EC13006424 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of 32725 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Collier County Construction License Board
2800 Horseshoe Dr N
Naples FL 34104
https://cvportal.colliergov.net/CityViewWeb/Home/
BBB records show a license number of 201400002379 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Collier County Construction License Board
2800 Horseshoe Dr N
Naples FL 34104
https://cvportal.colliergov.net/CityViewWeb/Home/
BBB records show a license number of CGC1513358 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Lee County Construction License Board
1825 Hendry St
Fort Myers FL 33901
http://www.leegov.com/dcd/ContLic/ActCont
BBB records show a license number of EC13006424 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Lee County Construction License Board
1825 Hendry St
Fort Myers FL 33901
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:00 PM
- T:
- 7:30 AM - 5:00 PM
- W:
- 7:30 AM - 5:00 PM
- Th:
- 7:30 AM - 5:00 PM
- F:
- 7:30 AM - 5:00 PM
- Business Management
- Mrs. Nicola Delgado, President
- Mr. Daniel Vincent, Director
- Contact Information
Principal
- Mrs. Nicola Delgado, President
Customer Contact
- Ms. Shawna C. Fruecht, License Holder
- Mrs. Nicola Delgado, President
- Ms. Bianca Watson, Office Manager
- Mr. Mark Mentillo, License Holder
- Mr. Daniel Vincent, Director
- Additional Contact Information
Fax Numbers
- (239) 594-9033Primary Fax
- (239) 594-9033
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Martha C
03/06/2024
Rollsecure Shutters, Inc. Response
03/07/2024
There has been a lack of communication and for that I apologize. When we first went out to do the shutters we discovered that the planned method of installation would not work to code and we had to completely remake them. You state you told the salesman, he does not recall that conversation at all. Either way we remade the shutters at our own cost. Additionally your install was delayed several weeks while you and your husband mulled over the different options we presented to you regarding the changes due to your installation.
There have been several times that we have sent someone out to your residence and you have left because they hit traffic and did not arrive at the exact time you were quoted. I am sorry that we have not been more punctual however we cannot control traffic either. We should have communicated better that we had been held up in traffic before you emailed to say you were leaving despite us being on your street.
The shutters are "outside getting dust and rain" they are meant to be outside the dust and rain will not hurt them, and we have already stated our intent to clean all of the shutters. We just received the additional parts needed and we are hoping to have them come back tomorrow, I did email you about this and am awaiting response.
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