Business ProfileforLightning Pools & Pavers

Lightning Pools installed a pool with final finish installed in August of 2021. The installation took double of time and issues. Site manager left the company during installation, then start up guy left as well. Right away we identified that pool finish was incredibly rough. We have everything documented in many emails. Kids are getting cuts from the finish often. We have pictures and witnesses of this fact. I have engaged StoneScapes for their 10 year warranty ON mini pebble finish as well. The representative that inspected agreed that finish is bad and should not as rough. On July 28, 2022, owner, Chip finally after months and months shows up to fix a bad StoneScape mini pebble finish. He drained my pool without pulling a ground water plug, fixed some small percentage of the issue at best... The assistant and him worked for an hour sharing a single little handheld 3/ 3.5 inch disk polisher and called me to inspect and then got upset when I said that hardly anything is fixed, proceeded to tell me how I am unreasonable, how they will not do anything else and pool is beautiful and I quote "not that bad" in rough parts. My kids have cuts from the finish bc the shells and stones stick out so much and if you hit a sharp corner with wet, water saturated skin CUTS & SCRAPES HAPPEN. They are small cuts and scrapes but there is BLOOD!! THIS is after we tried to fix it underwater and sanded each area they tell me cuts have happened. Cuts are mostly on their feet an toes, but fingers as well and my niece got a cut on her wrist. He tried to tell me that THIS IS NORMAL! ITS what you expect of mini pebble finish & kids he said. They basically drained my pool without real plan to fix it nor intent. Draining the pool cost 100s of dollars in water and chemicals. We then engaged his sub contractor/installer to come and do more polishing for a fee, he charged us $500 without doing much of improvements on the finish or the bad area that by the pool skimmer.