Business ProfileforPlumbing Today

We hired Plumbing Today, subsection of Cool Today, as plumbing contractors for an addition to our home consisting of a bath, a kitchenette, and a *********** bathroom. In March 2023, my dad started noticing that the floor in their room was starting to cup. It got so bad that he tripped over a piece causing 2-3 pieces to come up. We called the company that installed the floor, and they came out. They started picking up sections of the floating floor and found water underneath. This was exactly where the concrete had been poured by Plumbing Today. We called our insurance company who eventually denied the claim because damage was due to improper work.We contacted Plumbing Today and found out the Plumbing manager had been replaced. The new manager came out to the house, found that the is*** was their fault and filed a claim with their insurance company. After about 2 months their insurance company stated that Plumbing Today was not at fault and refused to pay the claim. Their insurance company had the Leak Detection Report that stated specifically that all the water that came into the house was through their concrete. After getting the denial we contacted Plumbing Today and were ignored. A couple weeks later, after placing several phone calls, we finally had a general manager call us back who refused to even try to help us. He told us to go ahead and *** the company. That is where we are today.In the meantime, weve spent $12,000 fixing the concrete so that we do not get anymore water damage. The water had also spread through the house and floor is cupped. Our brand-new floor will need to be replaced; this will cost approximately $30,000 including moving cabinets that are the floor. My insurance company came up with an amount closer to $60,000. We were willing to work with Plumbing Today but they refuse to be reasonable. I dont know how much mold is under the floor and we cannot continue to take risks with our familys health. We are in the process of having the floor changed and going into debt for $50,000 while the lawyers work to resolve this.