Business ProfileforDenny's Plumbing Holding Company LLC

1/27, 1/28 2022 Plumber installed wax ring, but, when he replaced tank he deliberately did not tighten bolts between tank and toilet with argument that customer installed them. By putting tank back with that issue intentionally unresolved, after he left, the bolts leaked. He returned the next day to allegedly repair his ********* work but did not remove the tank to fix what he should have fixed the first time, if he was professional about the matter. In fact, when we called him and told him about the leak he didn't want to come out again so he said to us to tighten the bolts - we stated that he should fix it On second trip, he tightened the bolts under the toilet not under the tank. Then he said, if you want it fixed, I will have to charge you to remove tank and replace the bolts. The word here is deliberate negligence - he wanted us to pay a second time for the fix when he knew the first time what the problem was and played 'dumb' about the matter. This firm is unprofessional and simply interested in padding their fees for partially-completed work. We investigated the repair and noted immediately after removing the tank that the nuts on the tank were extremely loose so we infer that the plumber left them that way and is negligent in the repair. Also, he installed a 'used' flange that had wax on it - in the concrete, and never itemized the cost of parts on the bill. When I sent an email to the company, I received an obstreperous, angry reply by phone from the 'manager?' that plumber does not work for free and of course he would not refund 50 dollars as I requested. His 'yelling' over the phone was a psychological defense - he knew that his plumber, if he came out to rectify a leak should tighten the tank bolts regardless of whether we put them on or not that is just due diligence for a professional technician - he used an excuse that since we put the bolts on, he was not responsible for the leak Did not receive a fully itemized invoice.