This Business Is Not BBB Accredited

Turtle Shack

Turtle Shack

(800) 277-9286

Turtle Shack

15 years in business
6821 Industrial Ave
Port Richey, FL 34668-6824
Additional Phone Numbers
  • (877) 294-0969
  • (727) 647-3186
  • (727) 943-2786
  • (727) 934-9559
  • (800) 517-1809
  • (727) 842-1711
BBB File Opened: 02/25/2005
Business Started: 02/27/2002
Business Incorporated: 02/27/2002 in FL
Type of Entity
Contact Information
  • Principal: Mr. Duanne Swaniec, Director
  • Ms. Elizabeth J. Clark, President
  • Mr Steven Thomas, Returns Administrator
  • Mr. Daniel Wiley, Manager
  • Customer Service: Ms. Tori Andrews
Business Category
  • Pet Shops
  • Internet Shopping

Alternate Business Names
  • Seltrut, Inc.
  • Turtles Too You, Inc.
  • Turtle
  • Chelonia, LLC
  • The Tortoise Shack
  • The Turtle Store

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Pattern of Complaints

BBB has received a pattern of complaints concerning non-delivery of merchandise, product quality, and non-delivery of refunds. Customers have alleged that the animals they received are either sick or deceased.

On September 25, 2012, BBB contacted the business asking what it believes is the underlying cause of the complaints. The business did not respond to BBB's inquiry.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Turtle Shack include:

  • 37 complaints filed against business
  • Failure to respond to 34 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Turtle Shack


Turtle Shack

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