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          Petland Sarasota has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforPetland Sarasota

            Pet Shop

            Additional business information

            Additional Info:
            BBB has received a pattern of complaints concerning the health conditions of animals sold.

            Specifically, consumer complaints allege they found their newly purchased pets had preexisting health conditions that were not disclosed.

            In May 2019, BBB contacted the business to obtain their position on the matter.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            10/18/2000
            Years in Business:
            24
            Business Started:
            6/1/1999
            Date of New Ownership:
            5/5/2015
            Business Incorporated:
            12/15/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • BKG Pets, Inc.
            Business Management
            • Ms. Kristen E. Parker, COO
            • Samir Sutaria
            Contact Information

            Principal

            • Samir Sutaria

            Customer Contact

            • Ms. Kristen E. Parker, COO
            • Mr. Brad Parker, Manager
            • Samir Sutaria
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            on 10/13/2023 we bought a puppy for over $9,600. After falling in love with him at the store we made the decision to buy him. Of course their sales tactic of "someone else is interested in him so you might want to jump on getting him, he wont be here long....etc.". We felt pressured to make the decision to buy him that day despite our concerns about our senior dog which we were planning on coming back with the next day with but after being told "he may not be here tomorrow" and that the next day may be complicated to bring in our dog with an event that was to be hosted that day, we risked it and just bought him. We paid cash and was given his paperwork. We were told all puppies are seen by vets while under their care and that our pup was HEALTHY, we were given the health details as "proof" he was fine to go home. We did notice a noise with his nose (like a stuffy nose) however after being told he should be in perfect health we did not think much about it and trusted the vet paperwork and their word. After going through paperwork we brought him home. The next 2 days we enjoyed our time together without an issue. Three days later his stuffy nose became more obvious, he then began to cough and started discharging mucus from his nose (2 day return policy was exceeded at that point). We scheduled his first vet visit within the 5 day period. He was diagnosed with giardia (parasite) and an upper respiratory infection. He was given rounds of medication (which he is still taking today). He began eating less and sleeping more often. Today we are constantly on alert with him and have visited the vet more than a handful of times in the short period of time we got him (One visit was for an emergency visit for ****** STOOL). This was not how we were planning on spending our time with our new baby, this is not only unfair for us but also for our pup! We were lied to and deceived! if conditions aren't met we will be escalating the issue and suing this company!
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wendy l

            1 star

            11/07/2023

            Stay away !!!! Please dont buy a puppy from pet land find a reputable breeder. They sell sick over priced pets to people that cant afford them!

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