Business ProfileforPhoenix Pest Management & Wildlife Control, Inc.

I noticed a rodent problem. There were rats getting into the kitchen. I contacted Phoenix Pest Management and Wildlife Control because they had a high rating on Google reviews in my area. Taylor came out to help. He was very nice and very knowledgeable. He offered us a price of slightly below $1,500.00 to close up all holes on the inside and outside of the house where the rats were getting in. He said he could not offer us a guarantee because we live in a townhouse. We paid the money, he closed up the holes that he found, he laid down traps and killed some of the rats. He came back several times to clean up dead rats and reset traps. He did not charge us extra money for the additional visits. Several months later, we are still infested with rats. I have found several VERY OBVIOUS holes where the rodents are getting into the attic. These holes are so large and obvious that it is unimaginable that a professional in this service industry would not have found and closed them. I recently had an A/C tech out to fix an unrelated issue with our air conditioner and he immediately pointed out a massive hole that the rats were using to get in and out of the attic. This should have been closed and fixed in our initial service call with Phoenix Pest Management. I continue to find holes in the house in obvious places that a professional should have closed. I feel that we were charged for services that were not performed. We continue to have a rodent issue and have contacted another company. I believe that we (My Grandmother and I split the bill) wasted almost $1,500.00 with Phoenix Pest Management. I do not know if anything can be done but I am no longer calling them because I believe their services are not living up to the price we were charged. This is the first complaint I have ever filed in my life and I believe it is warranted. Again, Taylor, the service tech who came out was always very nice and professional. We just think the job we paid for did not get done.