50 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from John H
1 star02/12/2024
I contracted with Rightway Parking on 01/03/2024 for parking and shuttle to a cruise ship in ***************, ** in the amount of $68.80. Following the driving instructions to the parking location it became immediately apparent that it was non existent. There was no such parking area there, attendants or signs indicating Rightway Parking. I filed a dispute with the **** account as well as a complaint with the ******* Attorney General. My foremost concern is to have this recorded as a fraud on the part of Righway Parking.
Rightway Parking Response
02/13/2024
John, I looked to see if we received any contact from you regarding this situation for parking at the Quick and Safe Port everglades locations located at 1100 SE 17th St Ft Lauderdale FL 33316. I do not have any emails from the address provided inside of your reservation confirmation.
This is very much an active location as we do about 100-150 reservations there a month. If it was not a facility we would not have them on our website nor would we spend for advertising false location. Aside from that, we always do our best to assist our customers. We would have asked you to send an email to our [email protected] and include your reservation ID and the receipt from the alternate parking location (assuming you parked elsewhere since you could not locate the parking in which you booked for). Once we received that we would have submitted it for review to get those funds back to you.
Note The instructions for this location were also provided inside of your confirmation email stating it is behind the Embassy suites and what to do from there. Again, we are sorry you had an issue locating the facility but again this is not a fraud parking facility nor is Rightway Parking a fraudulent reservation agency.
Review from Taylor P
5 stars01/19/2024
My husband and I used Rightway Parking for ********** and the entire process from start to finish was simple! Everyone was friendly and we will definitely use them again! Thank you!Review from Susan O
5 stars01/17/2024
I had a wonderful experience with using Rightway Parking. No problems. People on phone politeReview from Anna P
5 stars01/17/2024
Recently used Rightway Parking service for the ***** cruise port and it was convenient and stress free! The customer support and overall service management was excellent. Will definitely be using their parking facilities again and 10/10 recommend to others!Review from Sarah D
5 stars01/17/2024
Our experience with Rightway was incredible. We used them while parking for a cruise and they was so helpful on where to go, how to get there and what to do when we did. I even got confused with something and the support I spoke with, ******, was right there on the phone working through it with me. I recommend 10/10! Love Rightway parking!Review from Alexis P
5 stars01/17/2024
Parking for Port of Tampa was great! Made our trip very smooth!
Review from Jen W
5 stars01/17/2024
Great customer service! ****** was so helpful and made our experience seamless. Will 10/10 be using again.Review from greg s
1 star01/16/2024
1. They charge by days, so even if you park for24 hours, they will charge for 2 days!!2, They charge significant extra fee for even small SUV! I This info is in small letters , I would consider it as a SCAM!Rightway Parking Response
01/17/2024
****, we are so sorry that you did not see the information regarding over sized vehicles for the specific location you booked for near ****************************. Per the email response yesterday all of that information was provided prior to booking. We also provide a full breakdown of the total, taxes and fees and number of days on the top of the rate summary page prior to sending any reservation through so there are no hidden fees or charges that customers are not made aware of. It also states the oversized vehicle information inside of the confirmation email which you received minutes after making the reservation.
Again, we are sorry for the frustration you encountered. I will let you know that almost every facility we book for, for *** and *** charge for anything larger than an SUV so if you book for any offsite parking in the future just make sure you read all the information on the website in which you book through. We wish you and yours a happy 2024.
Review from Amauri T
1 star12/29/2023
I had the worst experience with parkway parking services. Location was the Florida Mall. There was nobody at the parking lot, directions were Terrible, no customer service available anywhere over the phone. I had to literally open the gate myself at the parking lot to enter and park the car. We texted them as requested, called and no answer. We had to get an Uber to get us to the airport and almost missed our flight. Very stressful situation.Rightway Parking Response
01/02/2024
******, we are extremely sorry to hear about the situation you had while parking at Florida Mall. We will make sure this situation gets into the right hands at the facility so it does not happen to anyone else. If you could, please send us an email with your reservation ID and the receipt for the UBER so we can get that taken care of. You can also reach us at 888-399-9267 press one and we will be more than happy to assist you with any further questions or concerns.Review from James D
1 star11/20/2023
Worst parking experience ever. Returned from cruise on November 18 at Port Everglades. Called 5 times requesting shuttle at port. Several times got voice mail. Waited over an hour before finally taking a cab back to parking garage. Shuttles are not marked with Rightway Parking and very confusing. Make a better choice! Called and asked for refund for cab fare and was told no and hung up on.
Customer Review Rating
Average of 50 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.