Business ProfileforCertaPro Painters of Central SW Florida

***************************************team/I will get to the point, because nothing justifies what they did. We have interior video cameras which record anyone who enters the commons area of our new condo. Because we live out of state, we thought we could trust the franchise owner, ********************* (and his wife *******) with a key. The project took weeks. And even though we live out of state, we knew they had not completed the job to a reasonable degree. We tried to talk to them about this, but *** refused to respond until I texted him to tell him I thought he was unprofessional. This provoked a response and I suspect it angered him. After that exchange, they still had the key and had to finish other work. I was not able to fly to FL to inspect their work for exactly one month after they returned the key to our realtor. Our videos and alarm monitors prove no one else entered our condo after his employee left for the last time. When I entered a month later, I was immediately hit with the most disgusting odor of human waste. I went right to our guest bathroom and what I found was so disgusting that I have elected not to post the photos I subsequently took as proof. Their employee had left a significant mess of diarrhea and urine not only inside the toilet which he never flushed, but sprayed excrement on the exterior and urinated on our floor (which dried yellow inside the grout in our floor tiles). The excrement had been there so long that hundreds of insect larvae had left eggs all over our bathroom (I really apologize for the details). I immediately contacted ********************* and his assistant several times, and texted him photos of what his employee did; and is their habit, they refused to respond for days. To this date, they have refused to remedy this situation.