Business ProfileforJMX Brands, Inc.

I was supposed to be getting a new desk, I had been provided a delivery date, told it was shipping, then 4 weeks later, the week that it was supposed to be delivered, I was told it was going to be 3-5 more weeks. I had already disposed of my old desk, based on the communication previously sent. I emailed Dutch Crafters and asked for an update, and then when they confirmed, advised I needed a resolution. I can't be without a desk for 3-5 weeks, I work from home. ****** never responded. I called the next day, and happened to get ******, who again didn't want to help. I was told somehow that everyone was out of the office, and when I said I needed to cancel since Dutch Crafters messed up, was told it would be 20% fee and gave me a hard time about the whole thing, as if it was somehow my fault, just completely dismissing my concerns, after not responding at all the day before, with "we'll get back to you." This is not my mistake, this is theirs. If they had communicated a delay, there wouldn't be any issues. They didn't. And now they don't want to own it.