Business ProfileforHonda of Sarasota

I went to Honda of Sarasota thru the *******************. The salesman, sales manager and Finance representative were polite and friendly. Friendly doesnt always mean truthful and honest. I road tested a **** Ridgeline, The sales manager repeatedly showed me multiple prices on slips of paper. When I agreed to purchase, I asked for a detailed itemized invoice of the full costs. I asked the *************************** finance rep multiple times over the course of a few weeks. I never received this.When I picked up the vehicle, I also asked for the details. I was shown a note with a Market Adjustment $4,995 which I refused to pay. Dealers had stopped this by late 2023. The Finance rep gave me a credit "We Owe" for this to be sent to me. This was credited to my Honda Loan a week later. I never received pricing details from the dealership. I called Honda Finance Customer ****. When I asked, it was emailed a copy 15 minutes after the call. The contract was marked Customer Copy. A list of added services with approx. $12K in third party items e.g. wheel and glass protection, maintenance, Road hazard, etc. was listed. I neither asked for nor these nor were they discussed with me at the time of sale.On my third trip to the dealership about these items, a Finance rep contacted the company and had them cancelled, with a 46-week time for credit to my vehicle loan with Honda.I contacted ******************* Cust **** & filed a complaint over the unethical activities. The ****** rep apologized for the experience & will contact dealer mgmt to with my concerns. I emailed the dealer General Mgr (***********************) with my concerns over the failing to follow ************** procedures & unethical ******** *********** they did toward me, & other senior citizen customers my age. I've had no response to date.Customers of Honda of Sarasota need to be more diligent and aware of the sales practices at this dealership. I would not recommend Honda of Sarasota to any age vehicle buyer.