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          Lithia Hyundai of Wesley Chapel has 1 locations, listed below.

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            Business ProfileforLithia Hyundai of Wesley Chapel

            New Car Dealers

            At-a-glance

            Customer Reviews

            1.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            31 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company sells new Hyundai automobiles and used autos from a variety of manufacturers, as well as offers repair services on all makes and models.

            Business Details

            BBB File Opened:
            5/9/2008
            Years in Business:
            19
            Business Started:
            5/1/2004
            Business Incorporated:
            5/18/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of VF-1018210-1 for this business, issued by Department of Motor Vehicles-Tallahassee

            These agencies may include:

            Department of Motor Vehicles-Tallahassee

            2900 Apalachee Pkwy # B441

            Tallahassee FL 32399

            (850) 617-2000

            BBB records show a license number of MV62846 for this business, issued by Florida Department of Agriculture & Consumer Services

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov

            BBB records show a license number of MV105705 for this business, issued by Florida Department of Agriculture & Consumer Services

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hyundai of Wesley Chapel, LLC
            Business Management
            • Mr. Jose Fernandez, Assistant General Manager
            • Mr. Gary Parnell, General Sales Manager
            Contact Information

            Customer Contact

            • Mr. Jose Fernandez, Assistant General Manager
            Additional Contact Information

            Fax Numbers

            • (813) 995-6237
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/08/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I signed the original contract 12/12/23, which entailed purchasing a 2023 hyndai Sonta hybrid and traded my 2019 **** fusion titanium hybrid energi as part of the consideration. Fast forward to 1/24/24, I was asked to come in and sign new terms. Since we couldn't come to an agreement, the ** informed me that we would be unwinding the deal and I would be getting my 2019 **** fusion titanium hybrid energi back, which was on the lot, parked out front. The ** and I agreed that I would leave the 2023 hyndai Sonta hybrid on the lot, which I removed my plates and left the vehicle that same day, and someone would be in contact with me regarding getting my **** back. After we didn't sign new terms and handed the sonata back, I was clear that I did not authorize my credit to be ran again, because it was already ran more than 10 times, which caused me to loose more than 50 points on my credit report, according to the 3 credit bueros. My credit was still ran multiple times after the car was handed back. After going back and forth with multiple employees at the dealership, I kept getting put off numerous times, being told someone would get back to me. My main concern is getting my 2019 **** fusion hybrid titanium energi back. The dealership emailed me misleading paperwork to sign the car over to them (I did not sign), Instead of resolving the issue to return my car to me. At this point the dealership is unwilling to communicate with me, or give me back my car, and told me to stop harassing them. According to the contract on page 4 as per sellers right to cancel, the dealership is obligated to give me back my trade in.
            Read More

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael S

            12/16/2023

            The best customer service I ever experienced from the time pull up to the building till the time I left PS thank you for everything

            Local BBB

            BBB of West Florida

            BBB Reports On

            BBB reports on known marketplace practices.

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