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          Find a Location

          Friendly Kia has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Friendly Kia

              5819 US Highway 19 New Port Richey, FL 34652-2935

            Business ProfileforFriendly Kia

            New Car Dealers

            Additional business information

            Additional Info:
            On April 4/2023 Friendly Kia was purchased by Ken Ganley Kia - a separate BBB profile is available
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers new and pre-owned automobile sales and service.

            Business Details

            BBB File Opened:
            3/29/2000
            Years in Business:
            25
            Business Started:
            6/17/1998
            Business Incorporated:
            6/17/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of MV36667 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 1/13/2025.

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov

            BBB records show a license number of VF-1002137-1 for this business, issued by Department of Motor Vehicles-Tallahassee

            These agencies may include:

            Department of Motor Vehicles-Tallahassee

            2900 Apalachee Pkwy # B441

            Tallahassee FL 32399

            (850) 617-2000

            Type of Entity:
            Corporation
            Alternate Business Name
            • Friendly Kia and Isuzu
            • Gilliss & Gilliss, Inc.
            Business Management
            • Mr. John P. Gilliss, President
            • Mr. Don Mullis, General Manager
            • Ms. Crystal Cheney, Sales Manager
            Contact Information

            Customer Contact

            • Mr. John P. Gilliss, President
            • Mr. Don Mullis, General Manager
            Additional Contact Information

            Fax Numbers

            • (727) 843-0881
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            I purchased a brand new 2023 KIA ********* SX X-Line AWD on December 10, 2022 from Friendly KIA in *********************, **. On December 27th, 2022, my windshield cracked while I was driving. I called the Dealership immediately to make a service appointment to get it fixed because of the great warranty I thought I had. However, they referred me to an outside glass replacement specialist instead. I submitted all the paperwork and also contacted our insurance company per their instructions. They told us it take a week or so. After weeks passed and numerous reasons why there was no glass, we decided to contact our insurance again to get a different glass replacement provider. We went with Safelite. We again waited months for windshield that never came in. I finally contacted ******************** on Feb 10th and they basically told me it is backordered "indefinitely" and that all I could do is wait. They explained that the manufacturer is experiencing a supply shortage and they don't know when it will come. In the meantime I am expected to drive my family and carpool in an unsafe brand new damaged vehicle while I continue to make monthly car payments and insurance. I asked the Friendly KIA Dealership to provide me with a loaner vehicle while the part comes in and they refused. They are selling so many brand new vehicles that it is impossible for me to believe that they can not find a replacement windshield or a loaner for me to use. Today is February 10, 2023 and it has been months since the windshield cracked. I need assistance in finding a new windshield and also getting a loaner vehicle to use while they locate one and repair the damage. Your help is greatly appreciated.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shannon R

            06/16/2023

            I have a new 2021 Kia Stinger GT1 AWD and I am appalled at the way they handled my drop off service appointment that took over 2 weeks to obtain. I arrived at 7:25am they came out at 7:30am and got the information and I was very precise and clear about the issue with the axle of my car. I received a text message at 10am explaining to me I would need to deposit $359.90 for a 2 hour long diagnostic to proceed because my car is "heavily modified" I have the entire dashcam recording of this drop off and pick up procedure. They did not attempt to even look at my car at all. The technician drove it for 2 miles doing hard accelerating pulls through a neighborhood for 5 minutes with smirks on his face. I explained in detail the car shakes when accelerating at normal speeds and I did not say it shakes doing extremely dangerous fast pulls that cops would citate for. I am extremely upset and disappointed in how my property was treated when I left it in their care. This is disgraceful

            Local BBB

            BBB of West Florida

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