Business ProfileforFitzgerald's Countryside Automall

Name: Fitzgerald's Countryside Automall
Address: 27365 US Highway 19 N, Clearwater, FL, 33761-2940, USA
Telephone: (727) 799-1800

New Car Dealers

Multi Location Business

Related Categories

Overview

This company offers sales of pre-owned Chrysler, Jeep, Subaru, Suzuki and Hyundai vehicles.

Business Details

This is a multi-location business.

Location of This Business

27365 US Highway 19 N, Clearwater, FL 33761-2940

BBB File Opened:

5/5/1988

Years in Business:

Business Started:

1/1/1987

Business Incorporated:

9/25/1997

Accredited Since:

5/23/1989

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of VF-1002163-1 for this business, issued by Department of Motor Vehicles-Tallahassee

These agencies may include:

Department of Motor Vehicles-Tallahassee

2900 Apalachee Pkwy # B441

Tallahassee FL 32399

(850) 617-2000

BBB records show a license number of MV8199 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 3/11/2025.

These agencies may include:

Florida Department of Agriculture & Consumer Services

2005 Apalachee Pkwy

Tallahassee FL 32399

(800) 435-7352

https://www.fdacs.gov

BBB records show a license number of VF-1002163-2 for this business, issued by Department of Motor Vehicles-Tallahassee

These agencies may include:

Department of Motor Vehicles-Tallahassee

2900 Apalachee Pkwy # B441

Tallahassee FL 32399

(850) 617-2000

BBB records show a license number of VF-1002163-3 for this business, issued by Department of Motor Vehicles-Tallahassee

These agencies may include:

Department of Motor Vehicles-Tallahassee

2900 Apalachee Pkwy # B441

Tallahassee FL 32399

(850) 617-2000

BBB records show a license number of VF-1002163-4 for this business, issued by Department of Motor Vehicles-Tallahassee

These agencies may include:

Department of Motor Vehicles-Tallahassee

2900 Apalachee Pkwy # B441

Tallahassee FL 32399

(850) 617-2000

BBB records show a license number of MV85764 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 4/12/2024.

These agencies may include:

Florida Department of Agriculture & Consumer Services

2005 Apalachee Pkwy

Tallahassee FL 32399

(800) 435-7352

https://www.fdacs.gov

Type of Entity:

Corporation

Alternate Business Name

Fitzgerald Motors, Inc.
Fitzgerald's Countryside Hyundai
Fitzgerald's Countryside Suzuki
Fitzgerald's Countryside Subaru
Fitzgerald's Chrysler Jeep
Fitzgerald's Used Car Outlet

Business Management

Mr. Eric Coffey, President

Contact Information

Principal

Mr. Eric Coffey, President

Customer Contact

Mr. Gordon Hatch, Sales Manager
Mr. Eric Coffey, President
Ms. Pat Prokidansky, Controller
Mr. James W Cash, Vice President
Mr. Ronald Jaffe, Treasurer

Additional Contact Information

Fax Numbers

(727) 797-3270
Primary Fax

Phone Numbers

(800) 799-1808
Other Phone
(727) 797-6369
Other Phone

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

14 Customer Complaints

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Most Recent Customer Complaint

01/24/2024

Complaint Type:: Sales and Advertising Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

In August 2023, I had my car undergo an oil change at my mechanic's. During the service, he informed me that the car had no oil and was experiencing oil burning issues. Upon checking the Hyundai website, he discovered that the *** number was part of a recall campaign related to oil burning in cars. He recommended taking the car to the dealership for further inspection.Initially, I visited ********************* Hyundai dealership, where they indicated that the oil pan had a crack, causing oil leakage. However, I argued that the car was burning oil, not leaking it, as there were no marks or stains on my garage floor. The dealership's procedure involved using a camera to measure oil consumption, but I opted to take the car elsewhere.In November, I visited Fitzgerald Countryside, and they advised me to drive the car for ***** miles without replacing oil, checking the dipstick, or performing any maintenance. Given my weekend-only driving habits, reaching ***** miles would take a considerable amount of time. Recently, while driving, I noticed smoke coming from the hood, and upon inspection, I discovered there was no oil in the car.When I requested the dealership to retrieve the car due to safety concerns, they declined, insisting I drive the unsafe vehicle to their location. Unwilling to risk driving on a major highway, I arranged for a tow service to transport the car to Fitzgerald. Despite contacting the dealership five times, I have not received any return calls. I only received an email listing several issues, including the need to replace the valve cover gasket.My primary concern is the lack of customer service and the fact that my car falls under the engine campaign issue. I am requesting a replacement for the engine and an apology for the inadequate customer service.

Read 13 More Complaints

Customer Reviews

5 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

David S

06/08/2023

I had my vehicle in for services and recall on Friday May 26 on Service Tag # ****/Invoice # **********. I was told I needed new rear brakes. I was told my brakes were at 2 and they need to be replaced now at $600. My rear brakes only had 28,000 miles on them. The Service Advisor told me they would not be able to let me leave with the car. I told them I needed to take car to Tires Plus for warranty replacement. Tires Plus examined, told and showed me that my brakes were fine. The groove/wear indicator had plenty of depth in it. This is no way to treat a customer that not only purchased the vehicle from this dealership but has had a lot of service done here too. I also have a policy in which I receive a voucher every quarter for services at this dealership. I don't think I will have my vehicle serviced there again.

Read 4 More Customer Reviews

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Fitzgerald's Countryside Automall

Fitzgerald's Countryside Automall

Fitzgerald's Countryside Automall

Fitzgerald's Countryside Automall

Business ProfileforFitzgerald's Countryside Automall

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Find a Location

Fitzgerald's Countryside Automall

Fitzgerald's Countryside Automall

Fitzgerald's Countryside Automall

Fitzgerald's Countryside Automall

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

BBB Reports On

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Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

BBB Reports On