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          AutoNation Ford Brooksville has 2 locations, listed below.

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            Customer ReviewsforAutoNation Ford Brooksville

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            2 Customer Reviews

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            • Review from Barbara F

              1 star

              06/17/2022

              Paid to have sparkplug rethread, dropped off by aaa, we drive into shop area, they couldn't do it, i paid them $365 , now they refused to put parts back together, truck will not start, windows won't go up....they are standing here watching us try to figure out how to get it on a trailer (we planned to drive it onto the trailer).

              AutoNation Ford Brooksville Response

              06/21/2022

              We received this vehicle and gave it priority as the customer was traveling through. The vehicle blew a spark plug and the customer attempted to repair and could not. We attempted to repair the vehicle but the damage could not be repaired without extensive repairs. The customer declined the repairs an asked it we could store the vehicle until they were able to tow it out. The service consultant assumed that since the vehicle was being towed out that the technician should stop the repairs. The entire process between our service advisor and the customer was smooth until the minor miscommunication at the end. The service advisor explained his position to the customer and the customer was satisfied.

              Customer Response

              06/22/2022

              This is partially correct.
              I was quoted $200 but charged $364...plenty of $ to put it back together. At no time did we ask the technician to NOT put it back together to drive on the trailer, he was just told that we would nor pursue 3k worth of repairs, that we would go get a trailer and come get it. Without the sparkplug in it, the truck was driven from the tow truck across the parking lot to the repair bay. I expected to be able to drive it again , still without the sparkplug onto my trailer but they refused to hook everything back up after payment. I spoke with a representative yesterday, hoping he makes this right.

              AutoNation Ford Brooksville Response

              06/24/2022

              We have spoken with the son several times since the vehicle was here and he is fine, but it is the Mom that is filling out the report. The customer stated to us that he didn't want to go any further with the repairs and he was going to tow the vehicle out. Putting everything back together would have increased the amount the customer was going to pay, that is why we left it apart. We had already lowered the labor time and cost for the customer as a courtesy. When the customer picked up the vehicle one of my technicians used a vehicle pusher to assist getting the vehicle on the customer's trailer. We spoke with the son after the first report was received and he was good with our explanation. Even though the customer was good we still refunded 100% of the money the customer spent.

              Customer Response

              07/08/2022

              After speaking with a representative of the company we were fully reimbursed for everything. They were very apologetic and I appreciate that they listened to my concerns and followed through. I did not expect a full refund. They went above and beyond to resolve thus fir us and we appreciated tgat.
            • Review from BRADLY K

              1 star

              04/22/2021

              Not good

              All changes saved

              i had an appointment for 10 am for an oil change. i arrived at 9;30 am and checked my car in. at 10;45 i asked when my car would be ready and was told about an hour and a half longer . a asked if they started on the car yet and they said no. i had them bring the car up and left with no oil change. i purchased the car there new and expect better service than that i will find another ford dealer in the future that wants and appreciates my business .

              AutoNation Ford Brooksville Response

              04/23/2021

              We have apologized profusely for not respecting Mr. Klein's time. Unfortunately our shop was at capacity and we were unable to meet our commitment to his appointment. We have offered a complementary oil change and a full tank of gas to assist in reestablishing Mr. Klein's trust on our service department. He has thankfully accepted our offer and we look forward to continuing our relationship.

              Customer Response

              04/26/2021

              i will not return to the service department under any circumstances . the manager has offered me a free oil change and tank of gas that i do not want.he is very apologetic and it is not his fault . i have learned never to go to this dealer for a oil change because if you dont bite on there sales pitch for other services that are not needed they will give you the same treatment i received and make you wait there hours for an oil change with an appointment without telling you.as far as the shop being filled to capacity they should notify the customer that called a week in advance and drove a half hour each way that they could not honor the appointment.










              AutoNation Ford Brooksville Response

              04/27/2021

              We are sorry that he still feels this way about our dealership and we are hopeful for an improved outcome in the future. Mr. ***** has an open invitation to visit us for any needed service or repairs in the future. Thank you very much for your time and constructive feedback.

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