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          Air Medical Group, Inc has 1 locations, listed below.

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            Business ProfileforAir Medical Group, Inc

            Medical Consultants
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 26 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/25/2011

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company provides air medical escort services to the elderly, sick, and injured patients both domestically and internationally.

            Business Details

            BBB File Opened:
            12/30/2010
            Years in Business:
            17
            Business Started:
            5/31/2006
            Business Incorporated:
            10/27/2010
            Accredited Since:
            8/25/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • Air Escort Medical Flight, Inc.
            Contact Information

            Principal

            • Mr. Joseph K. Gonzales, CEO

            Customer Contact

            • Mr. Joseph K. Gonzales, CEO
            Additional Contact Information

            Fax Numbers

            • (800) 890-9851
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I need my money back in full amount, because Air Medical Group failed to fulfill their end of the agreement. I hired Air Medical Group with the expectation of pre-flight assessment to medically escort my injured brother out of **********, ********* to the US. Air Medical Group failed to complete a health assessment on my brothers condition prior to taking on this case. The director of Air Medical Group led me to belief that I could trust him and his team to bring my bother back to save his limb. Air Medical Group didnt complete their end of the deal. The assigned medical personnel, the individual that was sent to do the job was fired on the spot, in the middle of a critical time without regard for my brothers life. The company's negligence put my brothers life in danger and cost my brothers his arm. He had to be amputated on his right hand, his dominant hand, to save his life. I need my money back in full amount, because Air Medical Group failed to fulfill their end of the agreement.
            Read More

            Customer Reviews

            26 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Betty W

            5 stars

            11/15/2023

            Meet doubting ******************* 11/13/2023 *********************** and his posse of angels pulled off the impossible. My sister diagnosed with dementia needed to be relocated under court order from ** to ****. But a vacancy had to be had, facilities toured and investigated, Court notified, sister accepted, discharge put in motion, lastly transportation and escort. Enter Air Med. Owner Mr *********************** was nothing but calm, cool and collected. He listened, worked out short notice 3 routes and gave a quote with "We can do this". November is high travel anyway you look at it. But he said, " No problem." I kept waiting for ****** to walk in and my efforts would just be for naught.Two days (mind you my stomach is in knots) ***** (Air Med Escort aka paramedic/firefighter) walks (rather phones) into our lives. He's ******'s escort. He'd fly to NY the next day, proceed immediately to her care facility to meet her, discuss discharge and travel medications should she need. After a few hours sleep armed with her paperwork and documents the two head to JFK for their 6 a.m. flight. ***** texts updates along the way. ******************* was monitoring flights from the ground.Like clockwork this procedure went. Ten hours later ***** and ****** arrive in ****. I am overjoyed to have my baby sis where I can keep an eye on her, love her, and know she's safe. I can't thank both of them enough. I will be forever grateful.*****, 3 hours later he was headed home. Another job well done.If I could sing it would be to *********************** and his crew ************************* "Simply the best. Better than all the rest. Better than anyone. You're simply the best."So...merci, *****, *******, gracias, ******, thank you.

            Local BBB

            BBB of West Florida

            BBB Reports On

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