Business ProfileforMr. Appliance of Tampa Bay

We scheduled a site visit knowing the fee would go towards any repairs. We explained that our fridge door was left open overnight and that it was less than 2 years old (the fridge). A man came to the house and inspected the fridge. He didnt do anything but open the fridge and look inside to notice it had frozen over (duh it was open overnight). We were expecting a defrost repair. He gave us a report that stated we had $ ****** in repair charges. We chose to think about it and call them back the next day. When I called I spoke to a women and told her that the charges were too high and if we can only pay for defrosting the fridge and one of the two parts (the fan). The fan was way less expensive and it would resolve our issue for now. The second part was very costly. On the phone the lady said we HAD to order both parts. When I asked for what data they had to show that the second part must be ordered and she told me it was solely based on his obeservation and expert opinion. They also said that ********** recommended both to be purchased. We are not happy with the inspection and were now not allowed to move forward with ANY resolution UNLESS we paid ****** for a part that *** or *** not be broken. There were 0 tools used and the inspection was just visual. We were willing to pay for one part and resolve the issue for now because they were asking for so much money for the second part. They refuse to give us any autonomy so we would just want our ****** inspection fee back.