Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cons Call Home has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cons Call Home

      4415 Metro Pkwy STE 325 Fort Myers, FL 33916-7427

    • Cons Call Home

      PO Box 7368 Fort Myers, FL 33919-0368

    Business ProfileforCons Call Home

    Long Distance Phone Service
    Multi Location Business

    Additional business information

    Additional Info:
    BBB has received a pattern of complaints from consumers alleging that the phone numbers purchased from the business do not work or are blocked by facility phone systems. When consumers request to cancel, they are only issued partial refunds as the set-up fees are non-refundable. Customers also complain about non-delivery of refunds, billing issues, and sales practice issues.

    In June 2016 and July 2012, BBB contacted Cons Call Home requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.

    In 2012, the business informed BBB that it believes the underlying cause of the complaints is the interference from outside third parties, in particular, the prison phone providers who have contracts with the prison facilities. The business states it has taken steps to eliminate the cause of these complaints, to include meeting with members of the FCC, members of Congress and the Senate, as they state that call blocking is illegal.

    Cons Call Home requests from its customers that if you have any complaints or concerns, please contact Devon W., Millicorp, at [email protected] or (239) 321-6120 prior to contacting BBB.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company provides telephone services to people with families or friends that are incarcerated.

    Business Details

    This is a multi-location business.

    Find a Location

    Cons Call Home has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cons Call Home

        4415 Metro Pkwy STE 325 Fort Myers, FL 33916-7427

      • Cons Call Home

        PO Box 7368 Fort Myers, FL 33919-0368

      Location of This Business
      4415 Metro Pkwy STE 325, Fort Myers, FL 33916-7427
      BBB File Opened:
      7/28/2008
      Years in Business:
      15
      Business Started:
      5/6/2008
      Business Incorporated:
      3/6/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Contact Information

      Principal

      • Mr. Timothy Meade, President

      Customer Contact

      • Mr. Timothy Meade, President
      • Mr. Jeff Brown, Secretary
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/14/2021

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I had a subscription plan with cons call home for a discounted time per minute per phone call my subscription ended November of 2021 and I have been paying only the main phone company secures at 15 minutes phone calls with console home I was being charged $4.42 per 15 minute phone call now with no longer having the subscription I'm paying $3.15 therefore I have been paying more per minute with cons call home when I was told or informed that it would have been cheaper I believe it was instead of paying 69 cents per minute you pay 29 since per minute I'm seeking to be being reimbursed the difference for every phone call that I was charged for at a supposable discounted rate. I have all of the transactions all the phone records of the rate per minute per phone call by both numbers my personal phone number and the second line number that cons call home provided which was the one that was supposed to be a discounted rate and all of the phone calls that were made with my personal number without console home is less I've put 2,500 into the phone provider of the facility and now seen that I probably would have saved half of that if I wasn't lied to and scammed. I've contacted the agent that helped me with getting connected with cons call home and he never acknowledged the email and never replied back to it other than replying or calling me to ask me if I wanted to continue my subscription the day after I sent him an email and didn't comment or explain or even attempt to give me a breakdown of my concern of why I was never being charged at the rate that should have been cheaper than it would have been without it
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jennifer E

      1 star

      06/13/2023

      If I could give no stars it would be too many. This place took over $200 from me and never provided a service at all. They are cons themselves, taking advantage of people in a vulnerable situation. Please use GTL or Securus if you have a loved one who's incarcerated. This place is a scam and a rip off.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.