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          B-21 Liquors, Inc. has 1 locations, listed below.

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            Business ProfileforB-21 Liquors, Inc.

            Liquor Store

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers retail sales of wine, and liquor.

            Business Details

            BBB File Opened:
            4/20/2012
            Years in Business:
            57
            Business Started:
            3/16/1967
            Business Incorporated:
            3/16/1967
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of BEV6200995 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 9/30/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            Type of Entity:
            Corporation
            Business Management
            • Mr. Justin M. Hammer, COO
            Contact Information

            Principal

            • Mr. Justin M. Hammer, COO

            Customer Contact

            • Mr. Justin M. Hammer, COO

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/04/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I placed an order for $228.80 worth of wine on July 27, 2022. As requested, the wine was apparently sent to a UPS "access point" location and was delivered there on July 29,. However -- and even though I was promised that the package would be held -- the package has TWICE been marked as being slated to be returned to the sender - once on August 3 and once on August 4. There is no way to speak to a human at B-21 Wine to straighten this out - there is NO PHONE NUMBER (I wonder why). When I emailed customer service, I asked them to contact UPS to sort this out, but they did not do so, and they did not address my concerns.. So I have paid $228.80 and have received nothing. In addition, B-21 promises they send out shipping confirmations (they don't) and tracking information (they don't). Dealing with shipping from this business is a total nightmare.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adam M

            09/01/2021

            BEWARE!!! Wine was delivered and left outside in the sun on a very hot day. I contacted customer service but they were not wiling to do anything about it. I will NEVER use this company again. Be aware that this business does not provide good delivery or customer service.

            B-21 Liquors, Inc. Response

            09/02/2021

            Hi ****, thanks for taking the time to leave your candid feedback, we appreciate it greatly. It appears our CX team has been in contact with you. Our last correspondence on Aug 29 at 5:46pm went unanswered: "****, I am sorry was the wine compromised and showing signs of heat damage (seepage or raised corks)? If so please forward a picture showing this. If they are not showing signs of heat damage please try a bottle and let us know." -- in lieu of engaging for an amicable solution, you replied: "Below is the first of my reviews posted regarding my experience with B-21." -- we're still willing to help if you allow us ****. Just reply to our CX with with information requested. Cheers!

            Customer Response

            09/03/2021

            This is baloney, the person who responded to me has no idea what they are talking about as the wine that they shipped improperly does not have corks.

            I wil continue to post reviews cautioning others about the poor service that I received and the lack of B-21's willingness to do anything about it.

            Sincerely,
            ****
            Ps. If anyone from B-21 wants to contact me my info is available below.



            **** ******
            *********
            **********
            *************************************************************** *************************************************************** *************************************************************** *************

            Local BBB

            BBB of West Florida

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