Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Furniture Warehouse has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Furniture Warehouse

              7155 16th St E Ste 101 Sarasota, FL 34243-6815

            • The Furniture Warehouse

              4027 N Washington Blvd Sarasota, FL 34234-4838

            • The Furniture Warehouse

              1241 El Jobean Rd Port Charlotte, FL 33948-1084

            • The Furniture Warehouse

              1100 Cortez Rd W Bradenton, FL 34207-1438

            • The Furniture Warehouse

              550 Seaboard Ave Venice, FL 34285-4663

            Business ProfileThe Furniture Warehouse

            Furniture Stores
            Multi Location Business

            Contact Information

            7155 16th St E Ste 101

            Sarasota, FL 34243-6815

            Get Directions
            Visit Website
            (941) 359-2255

            Customer Reviews

            2.35/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The Furniture Warehouse has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Furniture Warehouse

                7155 16th St E Ste 101 Sarasota, FL 34243-6815

              • The Furniture Warehouse

                4027 N Washington Blvd Sarasota, FL 34234-4838

              • The Furniture Warehouse

                1241 El Jobean Rd Port Charlotte, FL 33948-1084

              • The Furniture Warehouse

                1100 Cortez Rd W Bradenton, FL 34207-1438

              • The Furniture Warehouse

                550 Seaboard Ave Venice, FL 34285-4663

              Location of This Business
              7155 16th St E Ste 101, Sarasota, FL 34243-6815
              BBB File Opened:
              8/31/1995
              Years in Business:
              39
              Business Started:
              9/6/1984
              Business Incorporated:
              9/6/1984
              Type of Entity:
              Corporation
              Alternate Business Name
              • Richmond Sales Inc
              Business Management
              • Ms. Stephany Richmond, President
              • Mr. Don Bonza, CFO
              Contact Information

              Principal

              • Mr. Don Bonza, CFO

              Customer Contact

              • Ms. Stephany Richmond, President
              • Mr. Morgan Richmond, Vice President
              • Ms. Georgi Jones, Sales Director
              • Ms. Phyllis Teter, Manager
              • Mr. Don Bonza, CFO
              Additional Contact Information

              Fax Numbers

              • (941) 359-2244
                Primary Fax
              • (941) 764-0084
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We bought a new leather sofa and loveseat. After a few months the leather started discoloring and coming apart. **************** has been terrible. We were promised repairs months ago and nothing happened. The product is not what was represented. We would like a full refund.
              Read More
              Read 33 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              M. S.

              03/18/2024

              TERRIBLE CUSTOMER SERVICE!We purchased a brand new white leather recliner and it turned yellow. We are seasonal and used it for only 4 months and then were gone for 8 months during the warranty at which time the warranty expired and the yellowing occurred. We had the A/C on and had the recliner covered with a white sheet while we were gone.This company failed to replace the recliner after multiple requests. We also learned this was a one-off manufacturers defect - which is another reason they should have made this right!We should be a valued customer as we spent thousands of dollars furnishing our place in ********* with FW furniture.ANY reasonable company that cares about their customers would have made this right and replaced the recliner.WE DO NOT RECOMMEND SHOPPING AT FURNITURE WAREHOUSE!

              The Furniture Warehouse Response

              03/20/2024

              The customer informed the Furniture Warehouse of their concerns and desire to have the recliner replaced. Unfortunately, due to the period of ownership the item was past its warranty. However, when the customer raised the issue to our staff, we were able to provide a $250 store credit on 1/29/2024 as an attempt to keep a valued customer. While this may not be up to the standards of the request of the customer, the item was out of warranty and the $250 store credit should hopefully serve as an opportunity to replace the damaged item.
              Read 19 More Customer Reviews

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.