Business ProfileforBlocker's Furniture, LLC

When my furniture arrived the love seat was damaged. The delivery personnel even took pictures and said they'll tell their service department to send a new one. Blockers own return policy states that if within 7 days you're not happy or the furniture is damaged they will replace it. When I called their service department to ensure the delivery personnel inform them, their service department person named *** gave me a hard time. Even though this delivery personnel took pictures she (***) expected me to move a several hundred pound loveseat to take more pictures for her. REALLY? Has she never even read their return guarantee? She then tells me she'll call me back in 10 minutes. 3 and 1/2 hours went by and I finally called back and she says to me "oh I forgot all about it"! She finally (after 20 minutes of giving me excuses about a new one being delivered) relented to saying they will send out a new piece (as their own warranty states) and scheduled it for today (Wednesday Dec 20th). When I called yesterday because I did not hear from them she *again* said, I'm sorry "I forgot all about you". I am now beyond the 7-Day warranty period of returning the furniture. So I now have a damaged piece of furniture, I'm out $11,000 + the 5-year warranty I purchased + the money I've lost because I took today off work because they were supposed to be delivering today. Furniture stores in notorious for having mediocre customer service, however **********************, is some of the most horrendous customer service I have ever had the displeasure of dealing with.