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Find a Location

American Rattan and Wicker has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAmerican Rattan and Wicker

    Furniture Stores
    BBB accredited business

    Additional business information

    Additional Info:
    American Rattan and Wicker has requested BBB share this message with its customers:

    The supply chain issues that hurt our industry in 2021 and the first half of 2022 are subsiding. We're seeing custom furniture order completion times becoming more normalized. We promise to notify you if there is an inventory or backorder issue so you can make your decisions on whether or not to proceed with an order. In these cases, we will also provide you alternatives on furniture that is in stock so you can make your best decision moving forward.
    See all additional business information

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/28/2008

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    American Rattan and Wicker offers indoor and outdoor furniture to include a huge selection of coastal and tropical style furniture to people and businesses in the United States, Caribbean, Puerto Rico, Hawaii, and Canada. 

    Products & Services

    Rattan Furniture, Wicker Furniture, Indoor Furniture, Outdoor Furniture, Coastal Furniture, Tropical Furniture, Furniture Made in the USA, Custom Furniture

    Business Details

    Location of This Business
    PO Box 31, Matlacha, FL 33993-0031
    BBB File Opened:
    9/21/2012
    Years in Business:
    22
    Business Started:
    3/28/2002
    Accredited Since:
    10/28/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Rattan Man
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Business Management
    • Mr. Mark Mosher, Owner
    Contact Information

    Principal

    • Mr. Mark Mosher, Owner

    Customer Contact

    • Mr. Mark Mosher, Owner
    • Mrs. Luzviminda D. Mosher, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/27/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Thanks for your help in advance. Greatly appreciate it. I have no other choice but to file a complaint with the BBB since the company is not helpful.This is a BBB complaint for American Rattan and Wicker, in ** & the owner **********************On 4/26/2023, I purchased a Pubset on the company's website. The actual advertisement headline says it's a Pubset. In the description it also says it's a Pubset. When I add the PUBSET to my cart it forces me to select Bar Height Stool or Counter Height Stool proving this is a Pubset with stools. This was on Clearance for $389.00.Today, 4/27/2023 I called the company to confirm my order. While on the phone I was told that this advertisement was only for a table & that I would be charged an additional $900 per chair that I wanted. This was full bate & switch & false advertisement. I stayed professional with the female staff on the phone while she tried to manipulate me into paying an additioanl $1800 (2 chairs at $900 each). Of course I said no & I asked for the clearance sale I purchases. She said that the website was "simple & not sophisticated". I told her that has nothing to do with it, that this is clearly false advertisement. I asked her to forward my info to a supervisor, she said ********* up on me. I tried calling back no answer, left voicemail same day 4/27/23.Sent email requesting a call back via their website same day on 4/27/23.Noticed a "Chat" feature on their website, started chat 4/27/23 around 10am PST. Was able to get the owner ********************* on the chat. **** said here was an ********** changed the advertisement while I was waiting on hold chatting with him. The owner would not offer the price I paid for previous day on the ad for the full pubset. He wanted more money. He became rude, just like his female staff member did when I asked for the advertised price. He said I'm wasting my time. So here I am filing a BBB complaint for false advertisement & attempted bait & switch. Please help me?Receipt says *********.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ethel K

    1 star

    10/22/2023

    If I could give American Rattan Zero star I would. I spent $6000 for a Riviera dining set it took about a year to get it, excused the delay because of COVID. On 9/2/22, I placed an order for a Riviera console table. Paid 1/3 deposit. Followed up constantly, *******************,never initiated a contact to me. On 10/12/23, I contacted him again for delivery status, although they continue to advertise the table at a $300 increase. I was told that the company was no longer making the table. I contacted the 800 number spoke to his wife who told me she sold the same table a week ago. Awaiting my refund. It. been nearly weeks. DO NOT DO BUSINESS WITH THIS COMPANY! THEY TAKE YOUR MONEY AND YOU WANT HEAR FROM THEM UNLESS YOU MAKE THE CALL. POOR CUSTOMER SERVICE!!

    American Rattan and Wicker Response

    12/04/2023

    I'm so glad to have you as a great customer. You ordered a $6000 dining set from **, received it and then returned to order the Riviera console table so you must love your 6k dining set and we are so grateful for your business. Classic Rattan, the manufacturer advised us the console table could be on various containers. They would receive containers and the table wasnt on them. We would have loved to sell you that table but we cant sell you something that didnt arrive.The part of this review where someones wife advised they just sold the table is just plain "not true" because we have no wives working here. And of course we can't sell a product that doesnt exist. I think in this regard the customer has us confused with another company because of the wives comment and also because we always refund a customers deposit when they cancel an order.

    Local BBB

    BBB of West Florida

    BBB Reports On

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