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Business ProfileforBob's Carpet And Flooring
Flooring Contractors
At-a-glance
Overview
Bob's Carpet and Flooring serves the commercial and residential flooring community of Tampa Bay and the surrounding areas of Florida with the largest selection of flooring options from the most trusted manufactures in the market. We have sixteen stores to serve our customers.
Business Details
This is a multi-location business.
- Location of This Business
- 10815 US Highway 19 N, Clearwater, FL 33764-7442
- BBB File Opened:
- 12/1/1984
- Years in Business:
- 55
- Business Started:
- 4/1/1969
- Business Incorporated:
- 12/18/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of C-6480 for this business, issued by Pinellas County Construction License Board
These agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of C-9918 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of CBC1260880 for this business, issued by Construction Industry Licensing BoardThese agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- Bob's Carpet Mart
- Butler Carpet Company
- Business Management
- Mr. Lonnie Mooneyham, Manager of Quality Assurance
- Barbara Crocker, General Manager
- Ms. Desiree Nolan, Office Manager
- Contact Information
Principal
- Ms. Ashlie Butler, President
Customer Contact
- Ms. Lori Smith, Vice President
- Mr. Ed Keller, General Manager
- Ms. Claire Stack, Accountant
- Ms. Andrea Festa, Accounts Administrator
- Ms. Dawn Crater, Receptionist - Corporate
- Mr. Brent Aubrey, Store Manager
- Mr. Dennis LaBella, Inventory/Payroll
- Mr. Mark Holmes, Store Manager
- Mr. Bill Cross, Store Manager
- Ms. Mimi Chesnutt, Store Manager
- Mr. Roger Chapin, Store Manager
- Ms. Michelle Reed, Store Manager
- Mr. James Hopkins, Store Manager
- Mr. Mike Perricone, Store Manager
- Mr. Randy Childress, Store Manager
- Ms. Ashlie Butler, President
- Mr. David Walley, Store Manager
- Mr. David Watts, Store Manager
- Mr. Adam Powell, Store Manager
- Mr. Mike Germino, Store Manager
- Mrs. Lee Flaherty, Store Manager
- Ms. Dana Kucera, Store Manager
- Mr. Lonnie Mooneyham, Manager of Quality Assurance
- Barbara Crocker, General Manager
- Ms. Ashlie Butler, President
- Ms. Desiree Nolan, Office Manager
- Additional Contact Information
Fax Numbers
- (727) 573-4458Primary Fax
- (727) 573-4552Other Fax
Phone Numbers
- (800) 228-2627Other Phone
- (727) 471-2052Other Phone
Website Addresses
- (727) 573-4458
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/4/24 ***'s Carpet installed carpet and padding in our living room. We had problems w/the installer who refused to remove the largest furniture pieces to stretch the carpet. He intended to install 1/2 the carpet, place the heavy furniture on the installed side then install the rest and try to stretch it. This clearly would not allow a full stretch. I had to argue with him to do it correctly which he reluctantly agreed to do. Several hours later after he finally left, we discovered the pad had fist sized lumps throughout the entire room. After arguing with the manager on the phone he came out and agreed it was very lumpy and told us it should have been checked for lumps before install but wasn't. We requested the pad be replaced with a better quality pad since we don't want the same issue again with the same substandard product. The pad is also very hard and clearly not the same soft cushiony pad as was installed on the floor of the store as was told to us. We stated that we would accept a $600 discount instead of replacing w/better pad if they would rather do that. He offered $140 discount or the SAME type of pad. After many time consuming phone calls, he said WE HAD TO PAY THEM $200 to install a quality pad and got combative when we told him no, accusing us of taking advantage of the situation and arguing that it's NOT disruptive/inconvenient for us. He then refused to provide a phone number to escalate the situation. My husband has taken 1/2 day off to meet and talk with him and would be required to take another day off for rip out/reinstall and we will have to endure the complete disruption and disarray involved in this. At this point we feel they should install the quality pad for free AND give a $300 discount; a fraction of the money lost due to additional missed work and having to endure managers belligerence. And apologize for the rudeness and disruption and extreme inconvenience their company has caused us by not providing a quality product as promised.
Read MoreCustomer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
JM
2 stars
02/12/2024
So I purchased vinyl planking for my entire home and had it installed by ***'s ************************************************ Within 2 years of having the floors the product corners started lifting and the product itself started to curl and separate from the base. I called ***'s *********************************************** and they arranged for several different inspectors to come out and see the floors. After being asked by each inspector and also statements from ***'s own employees if there was a moisture barrier installed under the product? My answer was according to my invoice no there was no charge for it. Each person and ***'s employee that came out to my house said there should have been. ***'s refused to replace my floors initially stating that "I must have a water leak." Mind you the places where the floors are lifting a various areas in different parts of my house no where near a water source not to mention my house is 1 story. After going back and forth with them they agreed to provide me with new floors but they would not install them nor would they include a moisture barrier. I called to have the product delivered and they told me they do not deliver and I would need to go rent a truck to pick up my floors. This is by far the worst experience I have ever had with a company. I spent close to $10K for my new floors and am stuck. They also told me there was no warranty for the install or the product. Stay away from this company unless you want to be robbed of thousands of dollars and stuck with your home being devalued! .
Bob's Carpet And Flooring Response
02/15/2024
We are very sorry that you are frustrated with us Jill. You contacted us after your floor was out of warranty. We wanted to help you out regardless and asked for an inspection on your floor. Per the inspection report the flooring issues were caused by a large island cabinet with a heavy countertop that was installed on top of the new vinyl plank flooring after we had installed the floor. This caused the plank ends to slightly raise upwards as the expansion of the flooring has been restricted from it's normal movement. Per the inspector this restriction of moment was the problem for your entire floor. The inspection report did not mention a moisture issue. Even though this flooring issue was not caused by us, we offered you new material free of charge. Unfortunately we do not offer delivery services. Again, we are very sorry for your frustrations.
Customer Response
02/16/2024
The flooring issues are not in the dinning/kitchen area. The issues are in the living room, master bedroom and hallway. So there is no reason to even mention the kitchen island.
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