Business ProfileforIT IS Finished Inc

Flooring was installed in early Novermber 2024.ISSUES:1) Flooring installation was so poorly done that the house sounds like a haunted movie house that creeks with every step. A normal floating floor does not do this.2) The flooring has over 20 pieces (photos attached) that are marked near of the end of piece with an ugly black marks. These marks are most usually associated with the tooling process of manufacturing.9/28/2023 - It iI Finished *** was paid $2,750.00 (half of total bill)).11/2/2023 - It Is Finished Inc. was paid the final amount of $2,750.00 as the installation was complete.11/18/2023 - It Is Finished Inc. was notified (*************************) of several concerns. These concerns included the floor constantly creaking and sinking when stepped on.11/25/2023 - A second email was sent to ************************* that included photos of floor pieces that had manufacturing marks that looked like grease stains. There were over 20 pieces with these marks. ****** said he was turning over the issue to ********************* VP.11/27/2023 - **** responded that he has reached out to the manufacturers representative.12/7/2023 - I sent followup email to **** and asked for a status.12/8/2023 - **** responded it could take up to 30 days.1/8/2024 - I sent an email asking why no one had reached out.1/15/2023 - ****, the original installer (subcontractor I believe) and Manufacturer's agent came for inspection.During the meeting, all three refused to remove their shoes making it nearly impossible to hear the floor creaking.The installer said he did not install the damaged pieces (he did of course) and said it was just grease and could be removed. He tried to remove it with Goof Off but it had no effect.After this meeting, the manufactures agent said he would contact the manufacturer in order for them to see the problem and I would be contacted soon.It is now February 20, 2024 and I have not heard back from anyone.Photos include the pattern ordered next to the damaged flooring.