Customer ReviewsforSuncoast Credit Union

I was a victim of identity theft that affected my acct. I had a login to my phone from *******, which I have proof of. A scam company accessed my acct with my id and password, deposited a fraudulent check into my acct and withdrew the money before it was deemed fraudulent. Suncoast held me responsible, even though I offered to provide proof of the goin to access my phone and all documentation I had, and proceeded to cancel my acct. they did not even care to see my proof. On another occasion, I had a family member do a bank wire to me. The bank questioned the deposit. When I went to the branch to find out what the problem was, they questioned the *** of the transaction being the *** it was and why I would need someone to send me that *** of money. They then questioned my former last name, which was *********. The employee whom I was on speaker phone with at the branch with another employee present, said to me. Do you know how many people with that last name are on the terror watch list? So yes, I will ask you all the questions about this transaction that I want. I could not even believe what I was hearing. I am certain this phone call was recorded and I also have that employees name. I am researching whether to file charges for discrimination against that employee and the bank itself. They had also restricted my account after I made some cashapp transactions. They do not offer Zelle so using cashapp was my option to help my kids at college. I also had a friend, who was also a member, try to do a member to member transaction. They blocked that also. Find a different bank. I have been treated horribly! They have no intention of protecting you as a customer and client. They are only concerned with protecting themselves.

My name is ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. We partnered with our *************** team to review this matter further. Their team attempted to contact you on 04/12/24 at the phone number on file; however, they received no response. Due to the high-risk activity on the account, the account is to be closed and is not eligible for reopen. If you have any additional questions or concerns, please feel free to contact our ****************** directly at ************.

I have been a member since 2016, and while it had it benefits now I am considering closing my account. My account seems to have been locked, unable to access mobile wallet or call to check balances. They offer no options afterhours. Their website states they open Monday at 7am. When I call it tells me to leave a voicemail. They clearly don't care about customers what type of business is not open on its posted time. God forbid someone has an emergency. This is unacceptable for a bank.

This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union. We received your Better Business Bureau (BBB) complaint regarding your account and attempted to connect with you via email on March 21,2024. Should you wish to discuss your concerns further, please feel free to contact me directly at ***********************.

Credit Union Reporting inaccurate to credit bureaus. Credit union restricting certain accounts and will not rectify. Authorized user on spouse, I attempted to remove myself from Spouse account. Per staff it was acceptable later to find out, I was not removed,

This response is provided by ***** (ID ***** Senior Member Escalation Analyst with Suncoast Credit Union. We have reviewed your concerns further and a formal response was mailed to the ** Box on file. Should you have any questions, please contact me directly at ***********************. 

no le recomiendo este banco a nadie ,tienen un servicio a el cliente pesimo y las targetas de creditos no las reportan a los buros de credito ,en mi experiencia y la de mi esposo son pesimos ,piensen antes de sacar una targeta de credito con ellos

My name is ********, Senior Member Escalation Analyst with Suncoast Credit Union. Your BBB Review was shared with the ********************** for review and handling. We confirmed that your credit cards not reporting is a known issue that we are diligently working on resolving with the credit bureaus. Once this has been fixed, the necessary updates will be made. We ask for your patience and understanding while we work to resolve this issue. We welcome the opportunity to discuss this matter further, feel free to reply to the email sent to you or contact me directly at **************************** should you have additional concerns.

My name is ********, Senior Member Escalation Analyst with Suncoast Credit Union. Your BBB Review was shared with the ********************** for review and handling. We confirmed that your credit cards not reporting is a known issue that we are diligently working on resolving with the credit bureaus. Once this has been fixed, the necessary updates will be made. We ask for your patience and understanding while we work to resolve this issue. We welcome the opportunity to discuss this matter further, feel free to reply to the email sent to you or contact me directly at **************************** should you have additional concerns.

I am unable to access my accounts. My debit card expired and was never sent out to me over 1 month ago.. After phone calls today lasting over an hour, they refuse to expedite it to an address via **** I asked to speak to a supervisor, they said there was none and I could send an email to the general email. I have no way to access the funds as we are in ** and there are no Suncoast credit unions. They refuse to send via *** to an address nor provide me an escalated name, address or phone number.

My name is ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Your Better Business Bureau (BBB) review was shared with our team for further review. We welcome the opportunity to discuss this matter with you and can be reached at *********************** or by replying directly to the email you received. We look forward to hearing from you!

Suncoast is not user friendly. I have been on the phone with a cust. svc. rep who was trying to explain how to make a payment on my credit card using a debit card from another C.U. Could never pull up the site she told me to: www.suncoastcreditunion.com, when I did that I did not get the same page she was describing. Unbelievable. I make all my payments on line, but Suncoast I've always had to take a check into the branch. Can you just simplify this process??? Like other businesses??

My name is ******** (****), Senior Member Escalation Analyst with Suncoast Credit Union. Your BBB Review was shared with the ********************** for review and handling. We understand you may have been trying to complete your credit card payments online using a different financial institution. You may access our ******** services by visiting ***************************************************** on the link under other institution and then proceed to follow the prompts. We have also sent these details to you via email at the email provided. If you would like to discuss this matter further or if I can be of any further assistance, feel free to contact me directly at ****************************.

I recently opened an account here after being members of a PA based credit union for 20 years. Within 3 months, Ive had fraud activity TWICE where they froze my account and didnt even notify me. I realized the issue when my debit card was declined, The first time resulted in being issued a new account number, new debit cards, and checks (which I demanded for free since they are not cheap). The hassle of changing direct deposits and automatic payments was annoying, but was grateful they caught the fraud. Three months later, it happens again. The customer service rep told me to have my devices professionally cleaned as I probably have malware. Funny, none of my other accounts have been compromised. I will be marching myself into the branch today to close my account and switching back to my old credit union (lucky for me I never closed my account there)). I only recommend if you dont like having access to your money.

This response is being provided by ******* (ID ****), Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for taking the time to discuss your concerns with me on 1/30/2024. We have shared your feedback with leadership in our ************************** as well as the appropriate branch. We appreciate you sharing your feedback and are here if we can be of any further assistance at ***********************.