Customer ReviewsforGainesville Coins, LLC

They're terrible and deceptive and get you to pay by check so your ability to dispute is useless unless legal action or law enforcement gets involved.

BEWARE! I paid $2,431.45 by check to Gainesville Coins on 2/26/2024, until now 4/10/2024 I havent received my order. I got bad experience customer service from them! I dont know how to get my money back. STAY AWAY!

I ordered $500 dollars worth of coins Over 2 months ago. still not here nor have i received a email saying shipped.

Ordered several gold coins in December, it is March and they have not delivered, they ignore my calls, and ignore my emails.

I ordered 10 silver eagle coins on 12/11/23. As of 2/28/24 they have not been delivered. It has been 3 months since my order was placed. I am very concerned that Gainsville Coins is in financially unsound and cannot meet its obligations.

Gainesville Coins - I ordered 3 Gold Bars. Paid by check on 11/05/2023. They said you will receive an order within 5 weeks. it has been 10 weeks and they said because of holidays, they are behind. No one picks up the phone. I want my Gold Bars or i want full refunds. They are very rude. I will never ever do business with them in future.

Order place 1-15-2024 by e check, received confirmation they received. Today 1-29-24 is 11 business days haven't heard nothing, emailed them -no answer, called placed on hold for 23 mins. Then I am told after check clearance it will take 3-5 more weeks because they are backlogged. Other coin dealers process a E-CHECK in 2-3 days then ship, this company says it has a 10 business day hold on E-CHECKS, It seems like they use customers money to purchase coins ordered. SORRY JUST NOTHING BUT BS. No CUSTOMER SERVICE there are several other companies to deal with with good service. There address on web will not show up on line WHY. To many games Do Not Trust, BUYER BE WEAR. NO Response?????????? Never will order anything again from these people. Note Photo of building on line just looks like a retail store front-WATCH OUT nota bullion dealer. Most Coin bullion and retail operations complete deals in less than a week not 7-8 weeks when they say is in stock. One Star for nice marketing Web Site- nothing else

Gainesville Coins—I am done with them. Done –done- done. I ordered some products from them back in early Oct. and here it is almost January and I was still waiting for my order. When you call you are on hold for a 15 minute loop and then it just disconnects you. I called one time and waited for two complete loops (30 min) and then on the third call after sometime, someone finally answered the phone. When you do finally get someone to talk to, no one knows anything. Vague verbiage. Getting info from them is like pulling teeth. That is not professional and is not acceptable especially when for some customers there are 1000s of dollars involved. They will tell you they are very busy have a lot of orders to fill. That may or may not be so. I understand that at times they may be busy, but that is not my problem. They can at least let me know where I’m at on the order list and about when I can expect my order but they never would do that with me and there is no excuse for that. With computers today they do in my opinion, have the info but choose not to give it out. Wonder why? They don’t communicate on a professional level or on a regular basis. If they are behind they should let their customers know out of courtesy, respect, and being transparent and up front. I began to think I was getting scammed. As a first time customer I don’t feel like I was treated with professionalism. PS-- By the way, I don’t trust all the good reviews. All the bad reviews I can completely identify with since many of them had very much the same problem I had with them. There seems to be a pattern. Not good for a precious metals dealer.

I have purchased gold and silver many times between 2016-2019 and never had a single issue. They were my go to place. Recently got back into buying and placed an order months ago and have been waiting since. Received one short email response to my inquiries that did not answer my question or give me any estimate on delivery. Definitely will not be returning as a customer and just hope I can just get a refund at this point. Stay away!

I ordered 20 rounds on December 20, 2023. Supposedly, the rounds were in stock. I've ordered from them in the past without incident. I am both dissappointed and disturbed by what I'm reading. They are setting themselves up for a class action lawsuit for false advertising.