Business Profilefor21st Century Health Care Consultants

Today, I had a zoom meeting with ****************, RN, to discuss admission documentation. During the call it very clear that ****** was not knowledgeable about ********************** and the rules and regulations concerning this level of care.******, would continuously make reference to requirements that a "home health care agency" would be obligated to provide. For example, ****** stated, supervisory visits needs to be completed every 14 days and on the 60th day, by a NURSE. As a "home care agency/ non medical agency," it is unnecessary to hire a nurse (specifically an RN) to assist in this capacity. When I asked ******, ** about the advance directives policy and what legal ramifications the agency be liable for if a DNR was not honored. **************** stated, "If an agency caregiver finds the patient without a pulse upon arrival to the home, the caregiver should call the family first, then call 911, and still begin CPR, because it is rare for an agency to have legal action taken against them and a family member could change their mind about the patients DNR status. When I disagreed with ****** on the information she was stating, she asked me if I read my policies. I confirmed that I always read the documents that I am responsible for implementing. ******, RN, then began trying to find a policy to support her statements, however, she was unsuccessful at finding these documents within ********** files, because we are a ***** care service provider" and not a ***** health care provider." I was very uncomfortable and and felt ****** was dismissive and incompetent. We also received an operating agreement with another agency's name typed on it. We have made several complaints about our experience to the owner of 21st century, and the owner stated they would not give our money back, but declined to make changes in the company's unprofessional standards of practice.