Business ProfileforThink Utility Services, Inc.

Think utility send the bill late (only 7 or 5 days before your due date. I have been with them for a year, and their excuse is that the post office is late (but I don't have this issue with any other company), So I usually have to pay late fee. They advise to get online and check the bill, but is no ready, for me to be able to pay on time.2. The way they create the bill, the late fee is added in your statement already and also is added your prior balance (that you already paid last month) example.water $20 Sewer $35 Tax $2 Prior balance $100 Penalty $10 Total $160. When you should pay only $57.Lastly, I called to check my balance, I was told that there is no balance, that my bank sends the payment (I don't have automatic withdraw for this account, I do it manually) they could not explain how that payment was posted in my account.

Think Utility Services (TUS) is a utility billing company.  We provide a billing service to apartment, condominium,townhome, and commercial shopping center communities.  We do not provide the actual utility (water, electric, gas, etc) to the community. 

In the sub-metering industry, the standard turnaround time for invoice mailing and payment is 18 days. The reason is that prior to the individual unit water billing, the property management at Townhomes at ************************* is invoiced by the actual ****************** for all of the water consumed on the property.  The timeframe is necessary in order to keep the water services for the entire community current. 

TUS does provide a website for residents to view their accounts.  Residents are able to check their balances, print out invoices,as well as make online payments via credit card (if they desire). Certainly, a resident can submit a check or money order to TUS.According to the account notes the account is now setup with **Billing. The **bill option will alert the resident when the bill has been generated and is ready to be viewed. This way, the resident can go online immediately, or within a few days, to view the bill and then make payment arrangement. They can send out, or request, a check within the invoice timeframe.

The invoices state Pay this amount next to the printed due date and directly below, they advise of the amount due if paid after the due date. For example, the April, 2024, invoice amount is $76.44, and the due date is on 4/27/24. The amount due after the due date (4/27/24) is $86.44. This is printed on each invoice to advise that a late fee will be assessed in the event of the following:  partial payment, late payment, non-payment.  Please note, TUS invoices list the following charges for each billing period: Water, Sewer, Stormwater,WMF, Backflow, Billing Fee, Tax. In addition, it provides a breakdown of the previous month balance, recent payment history, any new late fee charge that was assessed to the account, as well as any type of financial adjustments,such as a late fee waiver granted.

On April 1, 2024, TUS received a check payment in the amount of $83.51. The amount of check number digits appear to indicate it may have been a bank check posted. We will be more than happy to provide ********************* a copy of the cancelled check, should she request it. There had also been a late fee waiver granted on 4/09/24, as a courtesy. ********************** is welcome to contact the customer service department to request a copy of the cancelled check and the balance ledger to view the current account status.  

I hope that ********************** finds this information helpful.