Business ProfileforRobertson Billiard Supplies Inc.

We bought a hot tub in November when the hot tub was delivered, we had issues with the install of the hot tub cover holder. we filled up the hot tub, didnt see any problems emptying day and had to clean it because we were having a few issues with the chemical balance so we had to actually get in and wipe down some of the soap and scum from the inside of the hot tub. Thats when we realized after the second cleaning you do a cleaning every 3 to 4 months so we didnt one didnt catch it the first time but at the second time Notified the company immediately got pushed to the side no response no response were taking it to the warranty company now all the sudden Robertsons is saying that we had to do some thing unless we were ice-skating in a hot tub. I find it very hard to believe that their skin is going to take out chunks out of the hot tub and make the waterfall stop working and the biggest thing that I am really upset about. We were told the hot tub is new brand new and it came repaired. You can see in the bottom of the hot tub where they tried to fix a nether hole obviously that they caught and didnt catch the other ones when they sold it to us used in the hot tub says year 2021 and we bought it in November 2023 so this hot tub is definitely **** to be used theyre saying its not, but you cant tell me that theres chunks missing and its been repaired and its a brand new hot tub. This is totally fraudulent in my eyes.