Customer ReviewsforBayFirst National Bank

I do not recommend working with this company. So many red flags and concerns working with them in just 2 months; sharing a few below for context. My mortgage was sold to BayFirst and my experience has been terrible from the start. I did not hear from anyone once my mortgage was transferred. I called multiple times and left multiple voicemails to what sounds like a one person department and their personal voicemail. Only after I proactively reached out with concerns to other employees in different departments at the company did I hear back. Once I did connect with the person in the mortgage loan dept, I was advised that they were processing 14 other loans which is why there were delays setting my account up within their secure portal. Is that supposed to be a lot?? Big red flag. I did not get any of my questions answered about how my loan would be transferred, managed, and who I would be able to work with in the future. They continue to reach out to me to submit payment and are requesting I provide my payment information verbally over the phone which is absurd. They've had my mortage info for over 2 months and are not able to provide me with a timeline to set me up with an official account to manage my mortgage and submit payment. Meanwhile I continue to get spam mail from them saying I have a home warranty expiring; something I never purchased. It is nerve wracking this company is managing my mortage when I have 0 visibility into the details.

Terrible loan experience with this company. In 7 months this company dragged out giving us a home loan. It was the most stressful experience ever trying to buy a home. Once we switched to a different lender, it took less then a month to complete our loan. I would never recommend using this company.

I keep getting the SPAM letters stating i have a load, or that i have PMI, etc etc. The letter is written to look like its urgent to call - when in fact i have no home to have a home mortgage on. Baed only on the predatory practices i see in the spam they mail to me, i would recommend folks STAY AWAY from these people.

I was happy to have Jamal when I refinanced my house. He answered all my questions and made the process as easy as possible. I will use him again on my next purchase.

My experience with Jamal G. was excellent! Getting a loan is usually a stressful and arduous experience however Jamal made the process easy and straight forward. When I was confused and needed questions answered he was quick to respond and thoroughly explained my options. I highly recommend Jamal and will only be using Jamal in the future should I need another home loan.

I had the opportunity to work with Jamal G. in refinancing my home loan. Jamal treated me with respect and was always open to helping answer questions I had, no matter how big or small. Jamal ensured I understood what my options were and what the best-case scenario may be and what worst case scenario may be; he did this early, and it allowed me to feel confident and in control as I moved forward. I was able to effectively manage my expectations and there were no surprises, at all. I have recommended Jamal to my brother and my closest friends. I will only use Jamal in the future for any home lending needs. When you have an honest, hardworking and effective professional in any profession, you continue to work with that professional; Jamal is no different for me.

Jamal G. provided the best customer service experience imaginable throughout my loan process! From setting correct expectations, patience with my vast and near constant questions related to the entire home financing process, delivering on exactly what he promised and providing a seamless closing process! I'm not an easy customer but Jamal and First Home Bank exceeded every possible expectation I set. I will seek out Jamal again for any other financing needs and have already begun referring to friends, family and colleagues! Grade A, 5 star service through and through!