Business ProfileforChevrolet of Wesley Chapel

This is What Ive sent to the dealership February 25, 2024 *********************** General Manager Chevrolet of Wesley Chapel ***** Wesley Chapel Blvd.Wesley Chapel, **. ***** ***********, To make this very brief, regarding our last phone conversation on February 19th (of which there were two) you had advised me that you would provide me, among other things, with the proper contract for the lifetime powertrain limited warranty which was dated January 14th, 2024. This is the date in which we purchased the 2024 Chevrolet Suburban, Stock #RR125022. The only thing youre dealership provided me was an unsigned copy a warranty dated January 23, 2024. On February 20th, you emailed me an undated photo copy of a store brochure with handwriting advising me that This is proof as to what you are to revive with your purchase of your new 2024 Suburban STK#RR125022, The Chevrolet of Wesley Chapel whole protection plan. General Manager, *********************** and signed by you. There is no proof in the retail purchase agreement, other than I would assume from your statements on our phone call that it being added into the cash price vehicle along with the *** pricing along with all of the other items included in your brochure. This is unacceptable. I demand that you provide me with a cost breakdown of the items in the dealer add-on (including; Warranty from Lithia, Low ***** ************ protections, window tint, nitrogen, door guards, window rain repellant) and any other items not listed here which was purchased signed for on January 14th, 2024. If you are unable to provide me with these items, then reimburse me for the $2,895.00 which is the un-itemized amount over the ************** Supplier price of $72,262.30. Any questions, feel free to write to me at my home address. *************************************************************** Thank you. ******************* cc: FLHSMV ******** of ******** Services Consumer Complaint ******** BBB of West ******* Lithia Motors, via lithiacares.com online complaint