Customer ReviewsforBurgess Heating & Air, Inc.

Everything was very professional.**** did an excellent job. I will use again.

Thank you for the 5 star review!  We appreciated the confidence you have in our work.

I get a letter in the mail saying I'm due for my annual 18 point percision tune up. It's the first time in 4 years since I have heard from this company!!! I worked in AC business. This isn't how you run a business. 4 years to contact someone one, is unacceptable

Wow. After reviewing this non-customers history. We have not been there since 2002!! Letters (not a god given right) were sent in 2006, 2007, 2008, 2009 (twice), 2010, 2011 (twice), 2012, 2014 (twice), 2017, 2020 and 2022.

This is a highly illegitimate comment/complaint that should be viewed as such.

I was never contacted. This is not how you run a business

WHAT HAS HAPPENED TO ETHICS AND INTEGRITY? ******* sold and installed a new Trane AC unit 2 years and 1 week ago and justI paid $100 for a maintenance call on 5/27/22. The unit stopped cooling over July 4th weekend. The Occupant of the home is elderly with mobility issues. I called ******* and talked to answering service and requested emergency service. Never heard a word back... Occupant's grandson vacuumed out the drain line and it seemed to be working, thankfully. I called again for service after the holiday to make sure everything was okay because I didn't want it to happen again. ******* said they would send service out and clean the line for $165. Service came out...they replaced the capacitor and said the Fan Blower in the air handler was "BLOWN". The unit is off. Fan Blower is under warranty, but it's $595.00 labor to install new fan in Air Handler. After many phone calls to them ... on hold listening to their recorded speel about 10 Point 100% customer satisfaction I was told they had ordered the part but didn't know when it would come in. So no AC for my elderly tenant. Have to put her up in a hotel for who knows how long???
SO... I called another AC Company I have used before. He said he would get the part the next day and install the fan motor. When he came out he found that THE FAN BLOWER WAS NOT BLOWN!!!!!! He did not have to replace anything!!!!! The thermostat was not attached properly. I have left messages for the manager to call me and with the owner, Mr ******* and have not heard one word back from either. He also stated that the installation was horrible as another reviewer stated. I have used ******* in the past but will never call them again. I recommend a second opinion if you do.

Unfortunately we were not able to take care of this customer in a timely and accurate manner. It is a rare occasion where we do not live up to our customers expectations.

Our goal is to never leave a customer down, and do what it takes to do so. We did speak to her and apologized for the mishap.

Akil at Burgess heating and Air did a fantastic replacing our AC micro pure bulb.

Thank you! We appreciate your business.