Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Air Hawk Heating and Cooling, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAir Hawk Heating and Cooling, LLC

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/28/2015

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company provides residential and commercial air conditioning, heating, and ventilation services including sales, installation, repairs, mini-splits, maintenance, duct and vent cleaning and more.

            Products & Services

            Air conditioning repair
            Air conditioning replacement
            Air conditioning maintenance
            Air conditioning package units
            Air conditioning ductless splits
            Same day service
            Emergency service
            Residential
            Commercial
            Carrier, Trane, Rheem, Lennox, York, Ruud

            Business Details

            BBB File Opened:
            1/16/2015
            Years in Business:
            9
            Business Started:
            12/24/2014
            Business Incorporated:
            12/24/2014
            Accredited Since:
            12/28/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC1817999 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CAC1817999 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            BBB records show a license number of I-CAC1817999 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of CAC1817999 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            BBB records show a license number of CAC1817999 for this business, issued by Hernando County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hernando County Construction License Board

            789 Providence Blvd

            Brooksville FL 34601

            (352) 754-4050

            http://www.hernandocounty.us/home

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Joseph L. Massa Sr., President
            • Mrs. Carly A. Massa, Vice President
            Contact Information

            Principal

            • Mr. Joseph L. Massa Sr., President

            Customer Contact

            • Mr. Joseph L. Massa Sr., President
            • Mrs. Carly A. Massa, Vice President
            Additional Contact Information

            Fax Numbers

            • (813) 762-1999
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/14/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been going back and forth with this company regarding a new ac unit that I purchased on December 2021. In September 2022, I called for service because ac was not cooling off my condo. First of all no one called me back. Maybe because it was Labor day weekend. I finally got someone and the first technician said that I had no freon in the compresser. He filled it back up with freon and stated they needed to order a part and the freon should be fine until part came in. 1-2 days later I had the same problem. Another technician came out and said he welded the line and added freon again. No part has been replaced. June 2023 my ac not working again! Technician came out and added more freon! I told technician not paying. Have manager call me. No call back.July 2, 2023 my ac not working again! Called for service again. Was told no service during holiday weekend! I had to stay at my neighbors condo. Had to call again on Monday July 3rd and was told I would have to wait that they were busy. I finally called another ac company and they came out immediately. I spoke to **** (Service Manager). I asked him why this part hasn't been replaced all this time. I spoke with **** 3x's to replace the part and not to charge me labor because it should have been done while labor and parts warranty. I also told him that the 2nd technician welded a part. He said the technician is no longer with them. It shouldn't be my problem that they hired an incompetent technician. He said he had to speak to the owner and would call me back. He didn't. I called when I didn't hear back from him. Again he promised to call me back and again he didn't. I also requested copy of the work orders and was ignored. I would like to know what they are hiding. I'm just getting the run around. Please help me. Seniors should not be treated like this!
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gayle M

            12/03/2022

            Air Hawk not only replaced our A/C system, they also added new vents and completely replaced our duct system. (My house is 37 years old). Their skilled team had to cut apart our unit in the attic so they could remove it piece by piece through the access hole in our ceiling. They worked at my house 3 days, and the end result is an energy efficient system, and a home that cools evenly! We will have them back out shortly to insulate our attic. I recommend Air Hawk to everyone. They are friendly, hardworking, professional, and clean!

            Local BBB

            BBB of West Florida

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.