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          Cool Today has 1 locations, listed below.

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            • Cool Today

              6143 Clark Center Ave Sarasota, FL 34238-2723

              BBB Accredited Business

            Customer ReviewsforCool Today

            Air Conditioning Contractor
            View Business profile
            View Business profileBBB accredited business

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            155 Customer Reviews

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            • Review from david c

              1 star

              03/03/2024

              Have had 3 issues since summer 23. 1. Had problem with AC unit July 23. Technician determined it to be bad outdoor coil. Coil under warranty but still charged $2500 (only material cost was some refrigerant). 2. During maintenance call in Feb 23, technician did not reattach outlet hose for condensate pump causing water to shoot out of pump in attic 3. During that same call the technician did not attach 3 screws holding air handler cover and the other 4 screws were loose causing massive air loss. I received text from President in July 23 asking for input. I replied with concerns about price and asked him to call. I received no response. For the most recent incidents, I called and asked for someone to call and no one called me back.

              Cool Today Response

              03/06/2024

              Thank you for making us aware of the inconvenience you have encountered, please accept our apologize. Our service manager will be in contact to offer a resolution.   
            • Review from Cynthia T

              5 stars

              01/04/2024

              My recent service was very good, there were some scheduling problems, but that wasnt the technicians fault. Its the way dispatch schedules his day and doesnt allow the technician to organize their own day. This will hurt Cool Today, not listening to what customers really want.
            • Review from Sheri R

              5 stars

              11/16/2023

              ********************* came on time for routine maintenance, he was professional, knowledgeable and friendly. I've been a customer for over 15 years and trust them with all my needs. ( they did my electical rewiring, replumbed the house and changed outlets also put in new outdoor outlets) Haven't had any complaints just satisfaction. The listen to what I have to say and no pressure. I highly recommend cook today.
            • Review from Glen J

              5 stars

              10/06/2023

              Cool Today guys did a great job! I could barely tell they were even here. I highly recommend this company as they have installed 2 different systems for me in 12 years and have performed flawlessly.
            • Review from Joan N

              5 stars

              10/05/2023

              Both ***** in plumbing and ******* in ac were excellent. Efficient followed up and professional.
            • Review from Kristen S

              1 star

              10/05/2023

              When the unit wed purchased less than three years ago, still under warrantee, went out on a Saturday night, CoolToday sent a tech out Sunday to assess the situation. CoolToday was unable to get the part (a compressor) and send him back to fix the unit until FRIDAY. This was the week of Hurricane ******, which caused some delay, and we were understanding about this. But there didnt seem to be any reason they couldnt source and replace a compressor for a unit theyd sold within a day or so. In the meantime, the heat index was 111 degrees; our house was a sauna. If a friend hadnt lent us a portable AC unit, we could not have remained in our home.On Friday afternoon, the tech arrived. A couple hours later, he informed us that the compressor was NOT the issue, it was the *** valveand no, he did not have that part. At that point, we'd been without AC for nearly a week at this point. A massive AC company like CoolToday should take care of their customers, period, and leaving people without a working unit for a week that time of year isnt right. The tech said his supervisor might come by (but he doubted it), and that I was welcome to call the office. He left. I called. It did not help. No supervisor came by, nobody returned my call.Saturday morning, CoolToday said they couldn't get the part they need until at least TUESDAY, September 5 (due to the Labor Day holiday) because their warehouse was closed. Of course, nobody there attempted to order it on Friday, when they realized it was needed. We called another company, who called a store with the part our unit neededfor a $150 fee, they would open the store to anybody who needed an emergency part. By early afternoon, we had a functioning air conditioner.CoolTodaywhen we had services for which they could bill us promptlywas fine. The moment we spent several thousand dollars with them on a new unit and needed emergency assistance under warranty, though, customer service became unforgivably bad.

              Cool Today Response

              10/06/2023

              We apologize for the inconvenience you have encountered. I would like to assist you, unfortunately I was not able to locate your account in our system. Could you please give us a call ************. 
            • Review from Pat R

              5 stars

              10/01/2023

              Great service on a Sunday afternoon. I have good luck with Cool Today.
            • Review from Donna H

              5 stars

              09/30/2023

              ***************************** was extremely thorough, polite and very knowledgeable. I would definitely use Cool Today again. I'm even considering using them to put in a new unit.
            • Review from Judy Z

              5 stars

              09/29/2023

              Cool Today serviceman arrives on time. Is knowledgeable, efficient and professional.
            • Review from Ronald T

              1 star

              09/26/2023

              Decided to try them with a quote for a repair or replacement, and got offered 5k over our other quote to replace. Even fixing the unit they wanted to charge over 10k. employee was difficult and could not promise a fixed day. Would not rely or use this company again.

              Cool Today Response

              09/27/2023

              We apologize for the dissatisfaction you have encountered. I would like to speak to you and address your concerns. We are unable to locate your account in our system. Please give us a call at your earliest convenience. Thank you.

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